Summary
Overview
Work History
Education
Skills
Certification
Timeline

Malcolm Vah

Coon Rapids,MN

Summary

Resourceful Systems Operations Engineer and NOC Support Engineer consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 4 Years of progressive IT experience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Systems Operations Engineer

Xoriant
Chaska, MN
02.2022 - Current
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Diagnosed and executed resolution for network and server issues.
  • Installing/de-installing/relocating all distributed systems and network hardware.
  • Testing all carrier circuits to network hardware.
  • Assist with coordination of cabinet power, circuit, and patch infrastructure installations.
  • Maintaining integrity of data center facilities and systems.
  • Provide hands-on, break/fix level 2 support for data center systems and communications

NOC Support Engineer

New Era Technology
Plymouth, MN
02.2021 - Current
    • Resolved issues related to operational components for LAN, WAN and voice systems.
    • Managed and monitored installed systems for highest level of availability.
    • Provided regular status updates to customers regarding open tickets.
    • Coordinated installation, testing and implementation of network operation equipment, physical facilities and infrastructure.
    • Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
    • Monitored and maintained network and software components according to established guidelines and best practices.
    • Logic Monitor, Velocloud, Prisma, Connectwise, Meraki, Vmanage, and Netcloud
    • Viptela SDWAN and Cisco ISR routers, Fortinet, CloudGenix ion routers, Legacy Cisco switches and routers, Cisco Meraki switches, APs, and Firewalls, Cradlepoint routers, UPS/APC
    • IPsec tunnel, VPN configuration, Zscaler, DNS, DHCP, PCs configuration, BGP peer, and SNMP

IT Support Specialist

Randstad
Brooklyn Park, MN
09.2019 - 02.2021
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.
  • Used ticketing systems to manage and process support actions and requests.
  • Integrated Salesforce CRM and other customer relationship management software into support operations.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Mobile devices, Zebra wireless printers, Time Clock, Active Directory, Password reset, Mainframe, Access point, Lemax printers, VDI, Citrix, RSA token, SCCM/RDP, and workstations/laptops

Network Technician

Vibrant Technology Solutions
Eden Prairie, MN
06.2016 - 04.2017
  • Performed necessary maintenance to support network availability.
  • Troubleshot hardware and software to determine and rectify network problems.
  • Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
  • Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
  • Supported users both local and by phone with problem resolution and education.

Education

Some College (No Degree) - Information Technology

Summit Academy Opportunities Industrialization Center, Minneapolis, MN

Associate of Applied Science - Information Technology

Minnesota School of Business, Blaine, MN
09.2013

Skills

  • Network Security
  • Server Systems
  • Data Backups
  • System Performance
  • Training Junior Team Members
  • Software Management
  • Technical Documentation and Reporting
  • User Support
  • Virtual and Cloud Technologies
  • WAN Design
  • Atlassian Confluence
  • Infrastructure Components
  • LAN and WAN Control
  • IP Addressing and Subnetting
  • Network Firewall Management
  • Monitoring Recovery

Certification

CCNA - Cisco Certified Network Associate

CMNA - Certified Meraki Network Associate


Timeline

Systems Operations Engineer - Xoriant
02.2022 - Current
NOC Support Engineer - New Era Technology
02.2021 - Current
IT Support Specialist - Randstad
09.2019 - 02.2021
Network Technician - Vibrant Technology Solutions
06.2016 - 04.2017
Summit Academy Opportunities Industrialization Center - Some College (No Degree), Information Technology
Minnesota School of Business - Associate of Applied Science, Information Technology

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Malcolm Vah