Summary
Overview
Work History
Education
Skills
LANGUAGE
Timeline
Generic

James Ascenzo

Huntington,West Virginia

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience

Work History

Junior Associate-Support Desk

COFORGE
02.2025 - Current
  • Troubleshot and resolved hardware and software issues for end-users, enhancing operational efficiency.
  • Provided technical support via phone, email, and chat, ensuring timely resolution of user inquiries.
  • Maintained detailed documentation of support requests and resolutions in ticketing system for future reference.

Field Tech I

ALS Environmental
09.2013 - 01.2025
  • Serviced and repaired designated equipment to meet company standards and specifications
  • Continuously updated knowledge of industry trends, technologies, and best practices.
  • Maintained proper safety protocols while working in field environment.

QA Appraisal Reviewer

LSI Appraisal Management Company
08.2006 - 07.2013
  • Performed in-depth reviews to check compliance with applicable laws, policies and regulations
  • Satisfied clients through open communication and feedback-based reviews.

Education

Associates of Science - Information technology

Academy of BusinessCollege
Phoenix, AZ
05.1999

Skills

  • Workplace Safety
  • Problem Resolution
  • Adaptability
  • Customer Service
  • Computer Literacy
  • Professionalism
  • Reliable & Trustworthy
  • Equipment Calibration
  • Troubleshooting skills
  • Documentation

LANGUAGE

English
Native

Timeline

Junior Associate-Support Desk

COFORGE
02.2025 - Current

Field Tech I

ALS Environmental
09.2013 - 01.2025

QA Appraisal Reviewer

LSI Appraisal Management Company
08.2006 - 07.2013

Associates of Science - Information technology

Academy of BusinessCollege

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