Sharon Campbell
Fort Washington,MD
Summary
Adaptable Front Office Receptionist and Postal Support Clerk dedicated to providing first-rate attention to guest and office needs. Versed in quickly and accurately answering questions, offering information, and completing efficient services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
31
31
years of professional experience
Work History
Front Desk Receptionist/Postal Support Clerk
NARFE
Washington, DC, DC
09.1991 - 12.2022
- Greeted visitors, clients, and customers in a professional manner.
- Answered incoming calls and transferred them to the appropriate personnel.
- Maintained records of all visitors and tracked their time in and out of the facility.
- Managed correspondence including faxes, and mailings.
- Assisted with special projects as requested by management team members.
- Operated mail processing equipment and manually sorted mail.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Supported shipping and receiving needs by loading and unloading vehicles and containers.
- Set goals and operating procedures that maximized employee effectiveness.
- Weighed parcels, calculating costs based on type, total weight, and final destination.
- Improved customer satisfaction by planning more effective routes and updating service standards.
Education
Brookwine School of Business
High School Diploma -
Calvin Coolidge High School
Skills
- Workplace Safety
- Call Routing
- Guest Relations
- Administrative Support
- Clerical Support
- Customer Service
- Mail handling
- Hospitality services
- Telephone Etiquette
- Oral and written communication
- Fee Collection
- Equipment Operation
- Shipping and Receiving Proficiency
- Pay Scale Proficiency
- Postal Service and Product Expertise
References
References available upon request.
Timeline
Front Desk Receptionist/Postal Support Clerk
NARFE
09.1991 - 12.2022
Brookwine School of Business
High School Diploma -
Calvin Coolidge High School
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