Brandon Gilman
1218 CHEB PL. NW,FL
Summary
I am a reliable Veterinary Practice Manager offering 3 years of practice management experience working in busy, customer-driven environments. I have extensive knowledge in the veterinary field. I am very detail-oriented and passionate about facilitating excellent patient care. I am a motivated team builder and supervisor focused on driving team collaboration. In my previous position at Brookstone Animal Hospital, my greatest achievement was being able to run a four doctor practice like a well oiled machine. Coaching teammates is what I love to do. I am a solid team player with an upbeat, positive attitude and have proven to be skilled in establishing rapport with clients. I am motivated to maintain customer satisfaction and contribute to company success. I am articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing the company that I am currently working for.
Overview
7
7
years of professional experience
Work History
VETERINARY ASSISTANT/ SURGERY ASSISTANT/Front Desk Receptionist
OAKVIEW ANIMAL HOSPITAL
01.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
VETERINARY ASSISTANT
Brevard Aid To Animals
09.2022 - 04.2023
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Practice Manager
Brookstone Animal Hospital
05.2017 - 09.2022
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Motivated staff by offering direction and providing constructive feedback.
- Created and implemented policies and procedures for effective practice management.
- Communicated with clients about their pets with compassion while keeping medical information private.
- Ordered supplies needed and kept tabs on inventory levels.
- Complied with OSHA and HIPAA regulations.
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks.
- Cultivated close working relationships with the entire staff, including all departments of the hospital including the Veterinarians.
- Created and maintained electronic record management (EMR) systems to store data and develop reports.
- Consulted with clinicians to develop business strategy.
- Oversaw a total of 31 plus - assistants, technicians and office administrators including DVMs.
- Managed operations in accordance with budget requirements.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Oversaw clinic financial management, recruitment and human resources.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Payroll/ approved time sheets.
- P&L
Education
High School Diploma -
PennFoster High School
03.2022
Skills
- Workplace Safety
- Employee Training
- Recruitment and hiring
- Staff Evaluation
- Budget Planning Including P&L Statements
- Payroll Administration
- Patient Safety
- Employee Supervision
- Employee Work Scheduling
- Inventory
- Client Relations
- Time Management
- Business development and planning
- Conflict Management
Timeline
VETERINARY ASSISTANT/ SURGERY ASSISTANT/Front Desk Receptionist
OAKVIEW ANIMAL HOSPITAL
01.2023 - Current
VETERINARY ASSISTANT
Brevard Aid To Animals
09.2022 - 04.2023
Practice Manager
Brookstone Animal Hospital
05.2017 - 09.2022
High School Diploma -
PennFoster High School
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