James August II
Flint,MI
Summary
I'm looking for a position with General Motors while my professional strengths include exceptional interpersonal disposition; quickly establish great rapport with people from diverse backgrounds. Dedicated, self-driven, focused and enthusiastic. Demonstrate initiative, good judgment and proficiency with expressing thoughts clearly. Punctual retail sales professional that focused on exceeding expectations and building customer loyalty. Flexible schedule and strong mathematical aptitude. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Student Support Member
Westwood Heights, Hamady Middle School
09.2017 - Current
- Developed bulletin boards, "Student of the Month" boards, which engaged students to reach higher scholastic goals
- Met the student's classroom needs and ensure complete understanding of all work assigned
- Student of the Month; send out emails to teachers for nominations to vote on, send out results and post profile of students in the showcase
- Fostered meaningful relationships among students through student field-trip retreats and team-work community service projects
- Organized grade records to increase reference speed
- Provided make-up test taking sessions for students that teachers need testing due to absences
- Substituted in classrooms where needed when teachers are absent and no substitutes available
- Data collection and analysis, create graphs for hallways and classrooms
- PBIS (Positive Behavioral Interventions and Supports), host drawings three times per week, keep track of winners and also go out into the community and ask for donations
- PPSC (Promoting Positive School Climate), implementing school-wide practices to develop support systems necessary for students' success
- Developed activities and integrated technology to diversify instruction
- Successfully improved student participation in the classroom through integration of creative role-playing exercises
- Collaborated with a team of faculty to develop an after-school tutorial program for students in need of extra help
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
Assembly Line Worker
General Motors
02.2016 - 11.2016
- Worked on an assembly line building small gas engines
- Keep the work area clean, neat and organized
- Completed basic jobs such as boxing, labeling and moving items
- Learned different parts of the line in a quick and efficient manner
- Assisted quality assurance by visually inspecting items and removing defect parts
- Utilized established assembly instructions to complete jobs in an efficient and accurate manner
- Worked in a team-based environment to maintain line productivity
- Maintained the necessary level of communications between shifts
- Maintained quality assurance and customer satisfaction objectives
- Developed great relationships with co-workers and management staff through hard work
- Made sure that products were produced on time and are of good quality.
Server/Bartender/Service Professional
Red Lobster
11.2000 - 07.2015
- Developed a new process for employee evaluation which resulted in marked performance improvements
- Followed alcohol awareness procedures for prevention of intoxicated guests
- Performed event coordination for larger parties and gatherings
- Collected and authorized payments of guests
- Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread
- Developed knowledge about products and sales items to answer guests' questions
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens
- Received frequent guest compliments for going above and beyond normal duties
- Resolved guest complaints quickly and efficiently
- Precisely described menu items and special offerings and appropriately identified wine pairings
- Provided friendly and attentive service
- Educated guests about the brand to incite excitement about the company's mission and values
- Assisted guests with food selection, inquiries and order customization requests
- Skillfully promoted items on beverage lists and restaurant specials
- Served as Service Professional, training new employees to ensure standards were met for the restaurant
- Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory
- Handled all guest relations issues in a gracious manner and in accordance with restaurant policies.
Customer Sales Associate
Aeropostale
10.2013 - 04.2014
- Serviced accounts on a regular basis to propose new products or services and maximize revenue
- Developed excellent rapport with customers and significant repeat business
- Continuously maintained a professional rapport with customers, co-workers and managers with friendliness, patience and respect
- Organized company files and creating a support system to decrease workload and increase productivity of account managers
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
Flow Team Member/Cashier/Backroom Associate
Target, Inc
11.2011 - 09.2013
- Greeted guests and handled their inquiries, or directed them to the appropriate persons according to their needs.
- Upheld high standards of cleanliness and orderliness to enhance guest experience.
- Organized and maintained merchandise layouts to ensure shelving accuracy.
- Ensured prompt checkout experience to enhance customer satisfaction.
- Processed transactions via cash, credit cards and checks accurately.
- Received incoming merchandise and stored in the correct stock locations
- Responded to customer concerns with friendly and knowledgeable service
- Completed all cleaning, stocking and organizing tasks in the assigned sales area.
Education
Bachelor’s of Arts - Chemistry
University of Michigan
Skills
- MS Windows proficient
- Customer Service
- Excellent work ethic
- Motivated team player
- Cash Handling and Management
- Reading/Writing Comprehension
- Retail sales
- Consistently meets sales goals
- Customer-oriented
- Active listening skills
- Work History
- Personable
- Goal-oriented
- Natural leader
- Detail-oriented
- Positive and friendly
- Strong interpersonal skills
- Quick learner
- Judgment and Decision Making
- Critical Thinking
- Coordination
- Time Management
References
References available upon request
Certification
Child Abuse: Mandatory Reporting, August 2024.
Bloodborne Pathogen Exposure Prevention, August 2024.
Bullying: Recognition and Response, August 2024.
FERPA: Confidentiality of Records, August 2024.
Sexual Harassment: Student Issues and Responses, August 2024.
Timeline
Student Support Member
Westwood Heights, Hamady Middle School
09.2017 - Current
Assembly Line Worker
General Motors
02.2016 - 11.2016
Customer Sales Associate
Aeropostale
10.2013 - 04.2014
Flow Team Member/Cashier/Backroom Associate
Target, Inc
11.2011 - 09.2013
Server/Bartender/Service Professional
Red Lobster
11.2000 - 07.2015
Bachelor’s of Arts - Chemistry
University of Michigan
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