JAMES BAKER

• Followed up with customers during and after installations to verify satisfaction.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Organized ongoing maintenance schedules to boost system performance.
• Developed written plans and obtained customer consent to proceed.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Oversaw team of service professionals focused on FREIGHTLINER.

• Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
• Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
• Evaluated final results to determine quality levels and isolate root causes of any identified faults.
• Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
• Organized ongoing maintenance schedules to boost system performance.
• Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
• Optimized supply levels to keep stock within ideal parameters for expected needs.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Trained 20 less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
• Guided techs on automotive repair, tool usage and equipment operation.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Met with customers to discuss service needs and offer available solutions.
• Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
• Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
• Contributed to development, implementation and execution of maintenance programs.
• Oversaw team of service professionals focused on LEASE EQUIPMENT
• Managed efficient teams of up to 20 employees.

STARTED AS A TECH THEN ADAVANCED TO FOREMAN MOVED ON TO CORP TRAINER FOR 36 LOCATIONS BEFORE TRANSFERING TO TROY TO BECOME A SERVICE MANAGER. THIS HAPPENED OVER A PERIOD OF12 YEARS AS A SERVICE MANAGER. I GREW MY SHOP FROM 10 TECHS ON 2 SHIFTS TO 19 TECHS ON 3 SHIFTS BEFORE I LEFT BECAUSE OF NEW MANAGEMENT I WORKED FOR KIRK NATIONALEASE A TOTAL OF 24 YEARS