Robert Blake

• Supervised daily operations in service department, ensuring efficient workflow and adherence to safety protocols.
• Coordinated technician assignments, optimizing resource allocation for service jobs and reducing turnaround time.
• Trained new employees on shop procedures and equipment use, promoting a culture of safety and efficiency.
• Monitored vehicle diagnostics using advanced tools, enhancing troubleshooting accuracy and repair effectiveness.
• Managed warranty processing for GM and extended warranty claims, facilitating efficient resolution of customer issues.
• Resolved customer complaints and addressed survey feedback, improving customer satisfaction and service quality.
• Conducted hiring processes, interviews, and managed HR issues to maintain a skilled workforce.
• Managed employee disciplinary actions and separations, ensuring adherence to company policies and procedures.
• Maintained certifications with GM for roles including Service Manager, Parts Manager, and Warranty Administration, ensuring expert knowledge.

• Diagnosed and repaired vehicle systems using advanced diagnostic tools and equipment.
• Conducted routine maintenance tasks, ensuring vehicles met safety and performance standards.
• Collaborated with team members to streamline repair processes, enhancing workflow efficiency.
• Provided technical guidance to junior technicians, fostering skill development and knowledge sharing.
• Conducted routine maintenance procedures ensuring optimal performance and safety standards.
• Diagnosed vehicle issues using advanced diagnostic tools and techniques.
• Performed complex repairs on engines, transmissions, and electrical systems efficiently.
• Collaborated with team members to troubleshoot and resolve technical challenges effectively.

• Performed routine maintenance and repairs on various Porsche models.
• Diagnosed vehicle issues using advanced diagnostic tools and software.
• Collaborated with team to streamline service workflows, enhancing efficiency.
• Mentored junior technicians in best practices for safety and performance.
• Implemented quality control measures to ensure top-tier service standards.
• Assisted in training new staff on proprietary systems and repair techniques.
• Researched technical bulletins to stay updated on industry advancements.
• Communicated effectively with customers regarding vehicle status and recommendations.

• Managed daily operations, ensuring efficient workflow and high-quality service delivery.
• Oversaw financial management, including budgeting, forecasting, and expense tracking.
• Led a team of technicians, providing mentorship and guidance on best practices.
• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

• Led cross-functional teams to implement strategic initiatives improving service delivery and client satisfaction.
• Streamlined operational processes to enhance efficiency across multiple service lines.
• Analyzed workflow data to identify bottlenecks and drive process optimization within operations.
• Developed and executed comprehensive training programs for staff, fostering a culture of continuous improvement.
• Managed day to day operations for 9 Vehicle repair and logistic centers across 8 states.
• Managed assembled vehicle logistics, accessorization, and repair operations for Mercedes Benz, Honda, GM, Ford, and Tesla.
• Managed a workforce of approximately 800 employees. Interviewed, hired, trained and directed employees across every aspect of our business.
• Developed and led management training to grow employees into management roles within the company.

I have received enough credits to graduate but never finalized my degree. I have continued to take additional classes periodically, and will continue to do so.