James Baker
Grapevine
Summary
Certified Pharmacy Technician with a strong background in managing specialty medication logistics and inventory compliance. Skilled in conducting quality assurance and ensuring adherence to regulatory standards. Committed to optimizing patient care through precise scheduling and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician
Omnicell Specialty Pharmacy Services
Grapevine
11.2022 - Current
- Coordinated care as primary contact for patients, managing and verifying scheduling and delivery of high-value specialty medications.
- Collaborated with clinical and distribution teams to align medication fulfillment schedules with patient availability and ensure timely therapy administration.
- Conducted high-volume outreach, providing empathetic communication to address patient timelines and clarify delivery instructions for seamless continuity of care.
Registered Pharmacy Technician
McKesson Specialty Pharmacy
Irving
04.2015 - 03.2022
- Quality Assurance: Performed strict quality control protocols to verify precise temperature conditions for investigational products, ensuring clinical trial viability.
- Inventory Management: Accurately selected drugs from stock shelves, meticulously deducting correct lot numbers and quantities from active inventory during prescription fulfillment.
- Logistics & Tracking: Managed ordering, receiving, and shipping of investigational drugs; tracked outgoing orders to alert recipient sites of potential logistics delays.
- Regulatory Compliance: Maintained product receipt and compliance metrics per corporate and federal standards; documented and prepared nonviable products for secure removal.
- Process Improvement: Developed and implemented standardized processes for receiving, monitoring, and reshipping returned pharmaceutical products, enhancing operational efficiency.
Registered Pharmacy Technician
CVS Health
Flower Mound
06.2013 - 10.2014
- Prescription Processing: Executed accurate and timely data entry of prescriptions received directly from patients and medical prescribers.
- Billing & Adjudication: Navigated complex insurance systems to adjudicate and resolve claims rejected by patients’ third-party payers, ensuring timely patient access to medications.
- Provider Relations: Verified patient information and authorized prescription amendments through direct communication with prescribers, enhancing accuracy and compliance.
- Daily Operations: Organized prescription files and stock shelves, performed daily medication counts, and submitted restocking orders to vendors, ensuring efficient inventory management.
Skills
- Prescription Processing
- Medication Delivery Coordination
- Patient Coordination
- Medication Inventory Management
- Claims adjudication
- Cold Chain Management
- Waste Disposal Compliance
- Lot/Quantity Tracking
- Data Entry & Management
- Patient Compliance Monitoring
Relevant Skills
Healthcare Communication, Delivery Scheduling & Logistics, Outbound Patient Outreach, Prescription Processing, Data Entry & Management, Adjudication & Third-Party Claims, Medication Inventory Management, Lot/Quantity Tracking, Temperature-Controlled Logistical Compliance, Drug Classifications & Safety, Pharmaceutical Calculations, Destruction of Nonviable Product
Certification
- Registered Pharmacy Technician, Texas, 218551
- CPhT 602369
Timeline
Registered Pharmacy Technician
Omnicell Specialty Pharmacy Services
11.2022 - Current
Registered Pharmacy Technician
McKesson Specialty Pharmacy
04.2015 - 03.2022
Registered Pharmacy Technician
CVS Health
06.2013 - 10.2014