James Ballentine
Tipp City,OH
Summary
Experienced general manager with a strong customer focus and a track record of driving sales growth while effectively managing operating costs. Known for adaptability, flexibility, and successful execution of multiple projects in high-pressure environments. Recognized as a leader with integrity and strong business acumen.
Overview
22
22
years of professional experience
Work History
Manager
A.V.I. Food Services
Anna, OH
07.2024 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers
- Enhanced customer satisfaction by creating menu options
General Manager
Steak and Shake
Troy, OH
09.2023 - 07.2024
- Managed budget implementations, employee reviews, training, and schedules
- Managed a diverse team of cooks fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
O'Charley's Restaurant & Bar
Dayton, OH
12.2019 - 08.2023
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Designed sales and service strategies to improve revenue and retention.
Proprietor
Outback Steakhouse
Columbus, OH
10.2016 - 12.2019
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Established and maintained number of lucrative partnerships with businesses and schools offering best pricing for catering and events
- Designed detailed business plans to outline finances, goals and operations of company.
- Analyzed internal processes and implemented procedural or policy changes to improve operations.
Kitchen Manager
Outback Steakhouse
Dayton, OH
03.2014 - 10.2016
- Trained employees on cooking techniques, safety standards and performance strategies.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Planned kitchen staff schedules to maximize coverage and encourage collaboration.
- Used learning tools and programs to develop and maintain knowledge of food, products, and promotions
Audit Coordinator
Alliance Inspection Management
Dayton, WY
07.2006 - 10.2014
- Aided senior leadership with report generation to utilize process improvements.
- Studied root cause of accounting discrepancies and provided corrective actions.
- Performed audits of operational and financial areas to check compliance.
- Posted financial data in Excel spreadsheets and managed inventory issues
- Analyzed balance sheets for mistakes and inaccuracies.
Loan Officer
Aneriquest Mortgage
Cincinnati, OH
04.2003 - 07.2006
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Recommended loan approvals and denials based on customer loan application reviews.
Education
Liberal Arts And Sciences
Sinclair Community College
Dayton, OH06.2003
Skills
- Recruitment
- Advertising and Marketing
- Operations Management
- Strategic Planning
Timeline
Manager
A.V.I. Food Services
07.2024 - 12.2024
General Manager
Steak and Shake
09.2023 - 07.2024
General Manager
O'Charley's Restaurant & Bar
12.2019 - 08.2023
Proprietor
Outback Steakhouse
10.2016 - 12.2019
Kitchen Manager
Outback Steakhouse
03.2014 - 10.2016
Audit Coordinator
Alliance Inspection Management
07.2006 - 10.2014
Loan Officer
Aneriquest Mortgage
04.2003 - 07.2006
Liberal Arts And Sciences
Sinclair Community College