James Ban
STAFFORD,TX
Summary
Experienced System Administrator with 14 year background in Information Technology. Expert in on-premises and in-cloud systems. Known for best-in-class hardware and software knowledge and detail-oriented project roll outs. Continuous train and improve, in design, implement and maintain all aspects of IT support and managed services, network technologies, cyber security, network infrastructure, smart building technologies and physical security solutions. Use of imaging & backup software. Ability to work well under pressure, multi-task, facilitate solutions. Excellent oral and written communication skills in bilingual, including the ability to interact with people at various levels. Knowledge and experiences of troubleshooting, networking, devices & peripherals, Experience in working with Active Directory, Server 2008/2012/2019. Experience installing, troubleshooting, configuring, updating and maintaining Windows OS. Self-motivated with the ability to follow directions, complete time-sensitive tasks and meet deadlines with minimal supervision in a fast-paced, high stress environment. Clear understanding of networks, including LAN/WAN/VPN, routers, switches, access points, servers. Networking Experience in troubleshooting connectivity issues, DHCP, DNS Experience removing viruses/malware/spyware & prevention. Strong planning and organizational skills, with the ability to document processes and procedures. Passionate about providing excellent customer service and follow-through to completion.
Overview
14
14
years of professional experience
Work History
System Administrator
General Technologies Inc
02.2023 - Current
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provisioned new software and hardware for use, following established security policies.
- Managed onboarding and offboarding of employees.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Adopted cost-effective, useful solutions to implement into current systems.
- Served as subject matter expert on proposed technology purchases.
- Performed software installations and upgrades to UNIX or Windows operating systems.
- Integrated and updated software products to boost system compatibility.
- Tested software remotely and onsite for server sets to maintain operational readiness.
- Detailed upcoming software upgrades and system sprints to team members.
- Installed and configured server and workstation hardware, OS and custom applications.
- Verified software functionality meets organizational needs.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Designed and evaluated WAN and LAN connectivity technologies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Monitored networks and network devices to resolve technical problems quickly.
IT System and Security Administrator
LiuGong Construction Machinery N.A., LLC
06.2020 - 12.2022
- Serving as the first point of contact for support tickets submitted to IT department via email or in person
- Provide technical assistance and respond promptly to queries in person, by chat, email, or phone
- Training other staff members on troubleshooting and diagnosing problems
- Writing, editing, and revising training procedures for new and updated software and hardware
- Providing technical assistance for questions and problems
- Resolving problems with networks and other computer systems
- Diagnosing system errors and other issues onsite or remotely
- Following up with employees to ensure full resolution of issues
- Research and analyze common complaints and problems
- Coordinating the repair and maintenance of office printers and other IT equipment with outside vendors
- Remotely accessing hardware or software for employees to make changes and troubleshoot system or software issues
- Image and configure new hire laptops with required software/hardware specifications
- Setup workstations/equipment for special projects or engineer tasks
- Conduct annual inventory of all IT related assets (including but not limited to laptops, monitors, phones, etc.)
- Manage IT software subscriptions (Microsoft 365, Adobe, Kintone, etc.)
- Manage purchase of all hardware including inventory and disposal of hardware
- Manage office VoIP phone system in cloud and on premises
- Manage Corporate ATT account, utilize MobileIron cloud mobile manage system to add, setup, remove users local and remotely
- Manage badge, security alarm, and surveillance systems
- Manage server and collaborate with HQ DT department to maintain current software and IT security system
- Work to assist with onboarding new hires
- Providing on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc
- Other duties as assigned
- After-hours and weekend work or projects and travel (including international) upon request and assigned tasks
- Handle annual budget and ensure cost effectiveness
- Meeting and evaluating venders and contractors that meet the company requirements in performance and cost efficiency
- Serving and supporting employees work from other country (Mexico and Canada)
- Microsoft 365 administrator, deploy office suite locally, manage exchange online, share point, one drive, Azure active directory
- On premises server administrator, upgrade server 2012 to 2019, use group policy to apply settings for entire company, active directory manages internal users, apply patches and updates to improve server security and stability
- Utilize sentinel one and Malwarebytes to secure the digital environment and prevent trojan, ransomware attack, scan system (server and PC) weekly or as needed
- AWS administrator, utilize S3, EC2, IAM, VPC for specific projects
- VMware 7.2, ESXi, V-center server, vSphere administrator, monitor and maintain all virtual servers
- Network admin for Meraki firewall and switch, ubiquity access points cover office and entire warehouse
- N-able RMM administrator, remote support, patch management, EDR, equipment maintenance
- MailAssure enterprise mail filter, MX record redirect, maintain block list and whitelist, setup mail flow policy, monitor mail traffic
- Kintone cloud workspace administrator, create app for company wild or by specific department request, manage user access and space
- RingCentral VoIP Cloud based phone system, adding lines, employees, sync with desktop phones, setup mobile app and desktop app
- Wisenet surveillance system administrator, desktop and mobile app setup, maintain 37 cams
- Linux based NVR server locally and cloud storage footage, export record upon request
IT Engineer / Project Manager
Zeeknox Inc
09.2009 - 03.2020
- Lead small to large IT projects, including the design and deployment of new IT systems and services
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
- Help define IT infrastructure strategy, architecture, and processes
- Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
- Assess vendors and develop test strategies for new hardware and software
- Troubleshoot hardware and software issues related to internal IT
- Plan, organize, control and evaluate IT and electronic data operations
- Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure security of data, network access and backup systems
- Act in alignment with user needs and system functionality to contribute to organizational policy
- Identify problematic areas and implement strategic solutions in time
- Audit systems and assess their outcomes
- Preserve assets, information security and control structures
- Directs technological research by studying organization goals, strategies, practices, and user projects
- Completes projects by coordinating resources and timetables with user departments and data center
- Verifies application results by conducting system audits of technologies implemented
- Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures
- Evaluation and recommends information technology strategies, policies, and procedures
- Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
- Contributes to team efforts by accomplishing related results as needed
- Utilize bilingual advantage helped various oversea companies (such as: Sinopec, CNPC
- Hong Hua America, STOA Architecture etc.) setup IT infrastructure in America, cooperate with oversea IT team achieve cross continent IT goals.
Education
Bachelor of Science - Psychology, CS
University of Houston Downtown
Houston, TexasSkills
- Proficiency in Microsoft Office 365 suite (Word, Excel, Power Point)
- Design, building and maintain Intranet and internet environment; hands on experience with Cisco, Juniper, SonicWall, Ubiquiti equipment
- Highly experienced with OS in Windows, Linux, and VMware
- Troubleshooting database, EMR system, CAD system
- Utilize security system, antivirus/anti-malware, on premises and cloud backup system
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
System Administrator
General Technologies Inc
02.2023 - Current
IT System and Security Administrator
LiuGong Construction Machinery N.A., LLC
06.2020 - 12.2022
IT Engineer / Project Manager
Zeeknox Inc
09.2009 - 03.2020
Bachelor of Science - Psychology, CS
University of Houston Downtown
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