RICHARD BIGELOW
Bismarck,ND
Summary
Skilled, experienced and highly motivated, goal-oriented IT professional with a solid background in systems administration and Information Technology. I posses a strong understanding of networks, systems and security related technology. I am very proficient in utilizing security tools to search and remedy vulnerabilities on the network
Overview
14
14
years of professional experience
Work History
System Administrator
Missouri Slope Lutheran Care Center
Bismarck, ND
09.2024 - Current
- Maintain, configure and upgrade a Vsphere environment
- Configure and maintain backups using Veeam, back and replication software.
- Configure and maintain a 3cx PBX system.
- Manage Users , permissions and rights within Active Directory.
- Create access policies and maintain mobile devices within Airwatch
- Utilize Microsoft System Configuration manager to keep track of inventory and re-image machines
System Administrator II
Starion Bank
Bismarck, ND
08.2020 - 09.2024
- Install, Configure, and Maintain a Vsphere environment.
- Configure and Maintain a Horizon View Environment
- Ensure Daily backups have been completed using Veeam Backup.
- Process daily jobs on the AS400 mainframe
- Plan, tested, and coordinate upgrades to Fiserv applications and core software as needed
- Utilize Office 365 to manage users, compliance and manage policies for cell phone usage with Intune.
- Utilize Powershell to automate sending and receiving daily files and reports.
System Administrator
Starion Bank
Bismarck, ND
08.2017 - 08.2020
- Ensure network, system and data availability and integrity through preventative maintenance and upgrades
- Plan, test and implement upgrades to system hardware and software
- Ensure high availability of infrastructure through enterprise-wide planning, testing, implementation and support
- Make recommendations regarding infrastructure overhauls
- Resolve issues and escalated problems with knowledgeable support and quality service
- Work with users to determine areas in need of improvement.
Systems Administrator
KLJ
Bismarck, ND
12.2012 - 07.2017
- Setup and maintain Dell Sonicwalls to include VPN tunnel interfaces and test the connectivity between all offices
- Use Retina Network Vulnerability Scanner bi-annually to find and fix the vulnerabilities on the network
- Organize, configure, and troubleshoot network resources and analyze system performance utilizing server management utilities
- Troubleshoot, research, analyze, document, and resolve technical problems
- Manage user rights and security of network drives to include shares and folder permissions
- Implement, monitor and maintain backup solutions to ensure data recovery and data integrity
- Maintain awareness of software upgrades; download and apply regular updates and patches as recommended by software vendors
Systems Engineer
Grabar Voice and Data
Bismarck, ND
03.2012 - 12.2012
- Set up and test Winscribe and Irecord systems before sending to customers
- Oversee project management for Irecord and Winscribe systems and assist with the project management of our recording loggers
- Service our Winscribe, Olympus and Philips recorders, Irecord interview room applications and general networking
- Research issues and problems with the dictation software, server and devices
- Train users on fundamentals of dictation software, handheld devices, and other peripheral devices
- Maintain awareness of software upgrades; download and apply regular updates and patches as recommended by software vendors
- Maintain in house hardware to include servers, laptops and desktops
Information Technology Specialist
North Dakota Legislative Council
Bismarck, ND
10.2011 - 03.2012
- Set up desktop, laptop, and network workstations; install and configure operating systems; install network hardware and software and configure stations for mainframe and midrange connectivity; conduct testing of stations to ensure proper working level
- Provide assistance and support to 145 legislators of North Dakota
- Setup, configured and maintain Microsoft System Center 2007
- Install and configure remote access applications for electronic mail, internet and network shared devices and files
- Research and test new technologies and determine the impact on services and feasibility of implementation; make recommendations on potential applications to integrate with or replace existing technologies
- Train users on fundamentals of new operating systems, software applications, devices, and remote accessibility
- Isolate and resolve network-related problems and issues
- Implement security and data integrity procedures for protection from misuse of equipment and viruses
- Maintain awareness of software upgrades; download and apply regular updates and patches as recommended by software vendors.
Education
Master of Science - Information Security
University College, University of Denver
05.2011
Bachelor of Science - Management Information Systems
Minot State University
05.2004
Skills
- Working knowledge of security based software
- Tenable Nessus Vulnerability Scanner
- Operational knowledge of Operating Systems up to Windows 10
- Hands on knowledge of Microsoft Office Suite to include Sharepoint Administration and Office 365 with, Intune, Defender and Entra
- Server 2003 , Server 2008 r2, Server 2012 r2, Server 2016, Server 2019, Server 2022
- Knowledge in configuring, supporting and upgrading Esxi Hosts , VCenter server, Vmware Horizon View, Appvolume Manager and Vsphere
- Extensive knowledge and understanding of backup software, Veeam and Veeam for O365
- Windows administration
- Server Management
- Risk Assessment and Risk Mitigation
- Working knowledge of using Microsoft Power Automate
References
References Available Upon Request
Timeline
System Administrator
Missouri Slope Lutheran Care Center
09.2024 - Current
System Administrator II
Starion Bank
08.2020 - 09.2024
System Administrator
Starion Bank
08.2017 - 08.2020
Systems Administrator
KLJ
12.2012 - 07.2017
Systems Engineer
Grabar Voice and Data
03.2012 - 12.2012
Information Technology Specialist
North Dakota Legislative Council
10.2011 - 03.2012
Master of Science - Information Security
University College, University of Denver
Bachelor of Science - Management Information Systems
Minot State University
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