Versatile Senior Manager specializing in supply chain. Highly skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
17
17
years of professional experience
Work History
Regional Sr. Manager of Industrial Engineering - Area 4 & JFK Gateway
DHL EXPRESS
01.2017 - Current
Network Planning for the JFK Gateway operations that involves the import and export aviation operations for the New York Metro Market
Currently managing third party contract negotiations that equate to 38 Million in annual Funding for our 423 Service Partner Delivery Routes throughout the Northeast
Operational Planning PUD & Gateways - Research daily and weekly trends using historical, marketing and recent economic data to develop volume projections that determine current and future resource needs
KPI - Develop Key Performance indicators that ensure alignment between Business units and financial plans to drive production and minimize overtime in a union workforce environment leading to a 7.1% improvement in production in 2020
Business and Cost Planning -Managing a team of Senior Industrial Engineers that plan all operational functions for 1533 DHL Employees within 27 different sites over 13 states
Customer Facing - Developed white glove approach with sales during my experience as a Station manager, understanding the COG elements of what the network can deliver to improve the customer's experience
Peak & Holiday Planning of 6 million shipments and generates 31 million in revenue per month
Innovative - Contributing member of the DHL Customer Centric Committee that listens to the voice of the customer that delivers initiatives to improve the customer's experience.
Senior Manager of Operations
DHL EXPRESS
01.2016 - 01.2017
Leadership- Responsible for a team of 106 direct reports in the NYC Metro Market
Operational team consisted of 4 MGMT Supervisors, 12 Customer Service Agents and 90 Union Delivery Couriers
Training - Provided training to the management team for implementation of new procedures, processes, services and technologies
Master Operation Plans -Directly Responsible for creating and implementing daily operational plans to execute on production ,develop recruitment and labor needs within a bonded warehouse as well as onboarding new customers to support revenue targets for the company.
Senior Industrial Engineer - Area 4 - Northeast
DHL EXPRESS
01.2015 - 01.2016
Work Measurement - Created DHL Courier Staffing Plan this was a pivotal development in how we managed labor resource needs, Created Master Operating Plans, Corporate Audits to drive quality assurance and continual improvement.
Director of Planning
US NONWOVENS CORP (USN)
08.2012 - 11.2014
Directly responsible for creating the production schedule and demand planning
MPS- Creates master production schedules using MRP system which provides purchasing and production the proper signals to satisfy the needs of the business
Finished goods Set ups - responsible for setting safety stock levels, order policy, leadtimes and economic order quantities
Work Order Fulfillment- Ensure that production has sufficient materials needed to execute work order and satisfy customer demand
Transitional and new item planning - responsible for running out old raw material and effectively switching to new product if customer changes specs or artwork
Material Flow - Managed a logistics team of 2 managers, 5 drivers, 5 warehouses with 30 warehouse employees dedicated to efficient movement of materials within the company.
Industrial Engineer - Supervisor of Package Planning
UNITED PARCEL SERVICE (UPS)
09.2006 - 08.2012
Innovative - Personally developed a concept called smart scan that UPS utilizes and has reduced thousands of service errors
Operational Planning managed all engineering functions for a facility of 441 drivers and 252 warehouse employees in a million square foot facility which included Process improvement plans and overtime reduction strategies
Technology Implementation - I was the lead of 8 supervisors that were responsible for the largest PAS implementation on the East Coast for UPS
Contingency Planning - Determined the course of action in unexpected events (weather, power outages and service disruptions).
Senior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL GroupSenior Director, Global e-Commerce Programs, Customer Operations (COG) at DHL Express Global Network Operations / DHL Group