James Banks
Overview
7
7
years of professional experience
Work History
Call Center Agent
Chime Solutions
08.2022 - Current
- Provide information that customers benefit from
- Front-line support for customers while helping ensure that customers are satisfied
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer while inputting data
- Asked probing questions to determine service needs and accurately input information into electronic systems
- Verify data before logging it into the system
- Maintaining database while updating customer account information & establishing entry priorities
- Accurate, efficient, and detail-oriented while promoting lasting customer satisfaction by identifying customer queries, interacting with customers, answering customer queries, resolving service issues, enhancing customer experience and fostering relationships, improving credibility, and creating customer loyalty
CSR
Support Services Group
02.2018 - 03.2024
Education
10.2024
High School Diploma -
William M. Raines
Jax, Fl05.2017
Skills
- Issue Research
- Communication
- Tech Savvy
- Data interpretation
- Contact Management Systems
- Customer Service
- Analytical
- Critical Thinking
- Time-management
- Active Listening
- Adaptability
- Resourcefulness
Timeline
Call Center Agent
Chime Solutions
08.2022 - Current
CSR
Support Services Group
02.2018 - 03.2024
High School Diploma -
William M. Raines