James Baron
Bethlehem,PA
Summary
Proven IT professional with experience in system administration and technical support. Expertise in troubleshooting and problem resolution, both onsite and remotely, ensuring minimal disruption to productivity. Demonstrated ability to deliver timely solutions that enhance operational efficiency. An outgoing and personable team player, passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fire Protection Specialist
Kistler O'Brien Fire Protection
Bethlehem, PA
11.2017 - 11.2023
- Held multiple fire protection positions within the company including Fire Alarm Technician, Fire Alarm Installation Technician. Fire Alarm Monitoring Coordinator, Fire Alarm Department Manager, and Fire Alarm Technician Trainer.
Junior System Administrator
Kistler O'Brien Fire Protection
Bethlehem, PA
11.2023 - 01.2025
- Planned and implemented IT infrastructure for new remote site, meeting budget and deadline requirements.
- Collaborated with third-party electrical contractors and Internet Service Providers to ensure project success.
- Designed and configured two NAS servers for shared departmental folders and network scanning.
- Administered user accounts and access controls to improve security and compliance.
- Configured routers, switches, and firewalls to secure internal network access.
- Managed servers across multiple platforms, ensuring high availability and optimal performance.
- Troubleshot network issues while providing technical support to users.
- Configured virtual environments using VMware to enhance resource utilization.
IT Support Specialist
Kistler O'Brien Fire Protection
Bethlehem, PA
11.2023 - 04.2025
- Delivered tier 2 technology support on-site and remotely to users.
- Diagnosed and resolved complex hardware and software issues, minimizing service disruptions.
- Implemented security measures to safeguard sensitive information from unauthorized access.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Established strong working relationships with users, colleagues, and management.
Skills
- Provided technical support to over 300 users' laptops, iPads, and company cellphones
- Extensive knowledge of PC and mobile devices, Microsoft Suite, and Atlassian ticketing system
- Highly experienced with Meraki and NinjaOne endpoint management software
- Experienced in remote troubleshooting using ScreenConnect and Meraki MDM
- Administrated a company-wide WebEx telephone system
- A strong understanding of network protocols and concepts
Certification
- Completed 4 of 5 courses of a Google IT Support Professional Certificate. Currently actively enrolled in last course.
References
References and Letters of Recommendation upon Request
Timeline
Junior System Administrator
Kistler O'Brien Fire Protection
11.2023 - 01.2025
IT Support Specialist
Kistler O'Brien Fire Protection
11.2023 - 04.2025
Fire Protection Specialist
Kistler O'Brien Fire Protection
11.2017 - 11.2023
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