Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Bastien

Friendswood,TX

Summary

Senior RF Field Engineer and former Senior NOC Technician with 15+ years of experience at ViaSat in a global broadband operations environment. Currently seeking to leverage technical expertise and proven leadership abilities in a supervisor role overseeing RF and Facilities Technician team. Recognized for leadership, mentoring, and technical experience in RF gateway management, network troubleshooting, and network operations. Proficient in training teams, coordinating projects, and fostering strong interpersonal relationships. Proficient in RF and network monitoring, with working knowledge of Linux+ and Network+ certifications, and prior experience in retail supervisory roles showcasing a versatile, results-focused leadership style.

Overview

15
15
years of professional experience

Work History

Senior RF Field Engineer

ViaSat Inc
01.2017 - Current
    • Act as an escalation point for complex RF issues, performing advanced troubleshooting to minimize downtime and ensure system reliability
    • Install, configure, maintain, and upgrade RF gateway systems, collaborating with vendors to procure and replace critical components
    • Provide on-site technical support and conduct site surveys to optimize RF signal propagation and address environmental challenges
    • Maintain detailed documentation of configurations and repairs, ensuring compliance with industry standards and company protocols
    • Respond to critical after-hours gateway failures, delivering timely resolutions to restore service
    • Train and mentor junior RF technicians, fostering skill development and promoting operational excellence
    • Participate in technical reviews and continuous improvement initiatives, implementing innovative solutions to enhance RF systems
    • Coordinate installations, upgrades, and maintenance activities, aligning with organizational goals and customer requirements

Senior Network Operations Technician

ViaSat Inc/Wildblue
01.2010 - 01.2017
  • Monitored network performance, promptly resolving outages and degradations to maintain optimal functionality and uptime
  • Handled high-priority escalations, diagnosing complex issues across IP, transport, and physical layers, while collaborating with cross-functional teams
  • Directed remote hands for installation, configuration, and maintenance of network and RF equipment, including routers and switches
  • Provided technical support to internal teams and external customers, documenting root causes and implementing preventive measures
  • Ensured compliance with regulatory standards and security policies, safeguarding the reliability of network systems
  • Mentored mid-level and junior technicians, sharing best practices and troubleshooting techniques
  • Supported network expansion and upgrade projects, coordinating with vendors to meet project requirements

Education

High School Diploma -

Clear Brook High School
Friendswood, TX
05-1997

Skills

  • Leadership and Mentorship: Strong ability to lead teams, delegate responsibilities, and develop talent through training and mentorship
  • Problem Solving and Optimization: Expertise in diagnosing challenges and implementing effective, sustainable solutions to improve performance
  • Project Coordination: Proven ability to plan, execute, and oversee complex projects involving multiple stakeholders
  • Technical Expertise: RF systems along with ViaSat proprietary tools (SAN Portal & ViaControl) and experience with IP network environments
  • Technical Proficiency: Windows, macOS, Linux, Unix, , Jira, Cadence, EMP, and Splunk platforms to support operations
  • Communication Skills: Effective written and verbal communication, fostering collaboration across technical and non-technical teams
  • Compliance and Documentation: Ensure adherence to regulatory standards, while maintaining detailed system documentation
  • Schedule Adaptability: Available and experience with 24/7 on-call environment and duties

Timeline

Senior RF Field Engineer

ViaSat Inc
01.2017 - Current

Senior Network Operations Technician

ViaSat Inc/Wildblue
01.2010 - 01.2017

High School Diploma -

Clear Brook High School

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James Bastien