James Bateson
Livermore,CA
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks and Peets, excelling in customer service and team building. Adept at utilizing POS systems for efficient inventory management and enhancing staff training. Recognized for resolving customer complaints swiftly, ensuring a high level of satisfaction, and optimizing productivity through strategic staff placement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Peets Coffee And Tea, & Santoro Coffee
Livermore, CA
12.2023 - Current
- Resolved customer complaints promptly and maintain a high level of satisfaction.
- Present a warm and friendly disposition to staff and customers.
- Utilized POS systems efficiently for order processing and inventory management.
- Trained new employees on company policies, operational procedures, and customer service standards.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Identified needs of customers promptly and efficiently.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Shift Supervisor
Starbucks
Livermore, CA
10.2021 - 10.2023
- same job as Peets
Education
High School Diploma -
Granada High
Livermore, CA09-2015
Some College (No Degree) - Mathematical Sciences
Las Positas College
Livermore, CASkills
- Customer service like friendliness and prioritizing a good experience
- Point of sale systems
- Inventory management
- Employee training
- Operational procedures
- Team building
Certification
- Starbucks coffee master and food handlers license
Accomplishments
- Starbucks coffee master and multiple partner of the quarter winnings
Timeline
Shift Supervisor
Peets Coffee And Tea, & Santoro Coffee
12.2023 - Current
Shift Supervisor
Starbucks
10.2021 - 10.2023
High School Diploma -
Granada High
Some College (No Degree) - Mathematical Sciences
Las Positas College
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