JAMES BERSCHE
Dumas,MS
Summary
Experienced, trustworthy employee who possesses a strong work ethic and demonstrates excellent attention to detail
Learns quickly and works independently with minimal supervision
Maintains a professional appearance and calm demeanor; treats customers with respect
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Bartender
Romie's Grocery
09.2022 - Current
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Managed cash and bar revenue during special promotions or sporting events.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Bartender/Server
Omni Hotels & Resorts
08.2021 - 01.2023
- Cultivated warm relationships with regular customers and hotel guest.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Bartender
Johnny Cash Bar & BBQ
02.2020 - 08.2021
- Operated efficiently in high volume setting and handled thousands of drinks every shift
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies
- Works closely with other wait staff and the kitchen to ensure that each guest receives excellent customer service
Bar Manager/Server/Bartender/Caterer/Host
The Listening Room Cafe
02.2019 - 02.2020
- Serves up to 250 guests per shift in a fast-paced, high-energy environment
- Responsible for scheduling and supervising bartenders; orders liquor, beer, and wine for venue and acts as restaurant manager as needed
- Helps guests select food and beverages by suggesting items the menu; offering drinks; and explaining specials of the day
- Managed a large region with full sales cycle responsibility, from initial contact to closing, follow-through, and servicing
- Visited clients to evaluate their needs or promote products and services
- Established, developed, and maintained positive business relationships
- Achieved agreed-upon sales targets and outcomes within schedule
Automotive Electrician
Idea Solutions
04.2016 - 12.2017
- Diagnosed electrical problems in a car and fixed them by either rewiring the faulty parts or replacing them altogether; electrical parts included fuse boxes, headlights, starter motors, and circuit boards
- Installed car alarm systems, audio and entertainment units, phones, and communication devices such as navigation systems, car locks, and electric windows
- Worked a flexible schedule, including nights, weekends, and holidays
General Service Technician/Front Office Assistant
A&D Automotive Center
02.2015 - 03.2016
- Performed all servicing jobs, including oil changes, tune-ups, tire rotation, and alignment
- Assisted service technicians in the completion of various repairs
- Provided customer shuttle transportation as needed
- Maintained a professional image and courteous behavior with customers
Trainer/Crew Leader
Chick-fil-A
10.2010 - 02.2015
- Displayed the ability to complete multiple tasks in a fast-paced environment with speed and accuracy
- Successfully led a group of up to five team members; provided mentorship to less experienced employees
- Solved customer service issues with minimal assistance from leadership; remained professional and calm under pressure
- Received $1,000 team member scholarship for school
Education
Florida State Certified Firefighter/Emergency Medical Technician (EMT) -
Hillsborough Community College
Wildland Firefighting Certification Hazmat Certification Served as Squad Leader - undefined
High School Diploma - undefined
Freedom High School
Skills
- Proactive problem solver who is good at thinking outside the box
- Persuasive communicator with strong listening, writing, and verbal skills
- Proven track record of customer service and satisfaction
Accomplishments
1st Us Volunteer Cavalry Regiment (rough Riders)
- Contributed to a wide variety of public service, charitable, and civic events in the greater Tampa, Florida area, including programs that benefit hospitals, hospice, and children
Timeline
Bartender
Romie's Grocery
09.2022 - Current
Bartender/Server
Omni Hotels & Resorts
08.2021 - 01.2023
Bartender
Johnny Cash Bar & BBQ
02.2020 - 08.2021
Bar Manager/Server/Bartender/Caterer/Host
The Listening Room Cafe
02.2019 - 02.2020
Automotive Electrician
Idea Solutions
04.2016 - 12.2017
General Service Technician/Front Office Assistant
A&D Automotive Center
02.2015 - 03.2016
Trainer/Crew Leader
Chick-fil-A
10.2010 - 02.2015
Florida State Certified Firefighter/Emergency Medical Technician (EMT) -
Hillsborough Community College
Wildland Firefighting Certification Hazmat Certification Served as Squad Leader - undefined
High School Diploma - undefined
Freedom High School