James Bex

Agile IT Support Specialist committed to enhancing user experiences through effective collaboration and communication in customer relations. Proven ability to leverage certifications and practical life experiences in problem-solving, data analysis, and systems operations. Adept at navigating challenging interactions with empathy, driving efficiency in technical support roles, particularly within the Department of Veterans Affairs.

James’ 109 11/12/2024-1/09/2025

Cloud Computing

1. **AWS Data Collection and Storage**; GPA: 4.0 - Skills: Data storage solutions, AWS service utilization, Data management strategies, Cloud integration techniques

2. **AWS Cloud Technical Essentials**; GPA: 4.0 - Skills: Cloud infrastructure, AWS fundamentals, Service management, Resource optimization

3. **Introduction to Information Technology and AWS Cloud**; GPA: 3.7 - Skills: IT fundamentals, AWS overview, Cloud service deployment, Infrastructure management

4. **A Tour of Google Cloud Hands-on Labs**; GPA: 4.0 - Skills: Hands-on Google Cloud experience, Cloud deployment, Service integration, Resource scaling

5. **Managing Change when Moving to Google Cloud**; GPA: 4.0 - Skills: Change management, Cloud transition strategies, Stakeholder communication, Risk mitigation

6. **Google Cloud Big Data and Machine Learning Fundamentals**; GPA: 4.0 - Skills: Big data analysis, Machine learning basics, Cloud services integration, Data processing techniques

7. **Developing a Google SRE Culture**; GPA: 3.7 - Skills: Site reliability engineering, Operational excellence, Monitoring and alerting, Incident management

8. **Trust and Security with Google Cloud**; GPA: 3.3 - Skills: Cloud security, Trust management, Compliance measures, Risk assessment

9. **Exploring Data Transformation with Google Cloud**; GPA: 3.2 - Skills: Data transformation techniques, Cloud data services, ETL processes, Data migration

10. **Digital Transformation with Google Cloud**; GPA: 4.0 - Skills: Digital strategy, Cloud innovation, Business transformation, Process automation

11. **Scaling with Google Cloud Operations**; GPA: 3.5 - Skills: Application scaling, Operational strategies, Resource management, Performance optimization

12. **Modernize Infrastructure and Applications with Google Cloud**; GPA: 3.3 - Skills: Infrastructure modernization, Application development, Cloud-native technologies, Continuous integration

13. **Cloud Computing Applications: An Introduction**; GPA: 3.5 - Skills: Cloud application architecture, Service deployment, Cloud security basics, Cost management

14. **AWS Solutions Architect**; GPA: 4.0 - Skills: Architectural best practices, Solution designing, Networking on AWS, Security features

15. **Google Cloud Platform Fundamentals**; GPA: 3.8 - Skills: Google Cloud services, Deployment models, Security management, Cost estimation

16. **Azure Cloud Services Introduction**; GPA: 3.6 - Skills: Azure fundamentals, Resource management, Security protocols, Integration services

17. **Introduction to Cloud Foundry and Cloud-Native Software Architecture**; GPA: 3.4 - Skills: Cloud-native architecture, Microservices deployment, Scalability techniques, Cloud Foundry use

Cybersecurity

18. **Advanced Risk Management, Security Controls & Monitoring**; GPA: 3.7 - Skills: Risk management, Security controls, Threat monitoring, Incident response

19. **Sound the Alarm: Detection and Response**; GPA: 3.9 - Skills: Security detection, Incident response, Threat analysis, System protection

20. **Assets, Threats, and Vulnerabilities**; GPA: 3.5 - Skills: Threat assessment, Vulnerability management, Asset protection, Risk evaluation

21. **Incident Response and Risk Management**; GPA: 3.6 - Skills: Incident handling, Risk analysis, Response strategies, Mitigation planning

22. **Foundations of NIST Cybersecurity Frameworks**; GPA: 3.8 - Skills: NIST frameworks, Cybersecurity foundations, Security policy design, Compliance standards

23. **Security and Risk Management**; GPA: 3.6 - Skills: Security strategies, Risk management, Policy implementation, Threat mitigation

24. **IT Security: Defense against the Digital Dark Arts**; GPA: 3.6 - Skills: IT security practices, Defensive measures, Cyber threat mitigation, Security protocols

25. **Introduction to Secure Networking**; GPA: 3.2 - Skills: Network security principles, Secure communication, Encryption techniques, Access control

26. **Cybersecurity Awareness and Innovation**; GPA: 3.7 - Skills: Cyber threat landscape, Security innovation, Awareness training, Risk assessments

27. **Network Security Essentials**; GPA: 3.3 - Skills: Firewall configurations, Intrusion detection, Secure protocols, Network segmentation

28. **Blockchain and Cryptocurrency Security**; GPA: 3.5 - Skills: Blockchain fundamentals, Cryptocurrency mechanisms, Security challenges, Smart contract vulnerabilities

29. **Cybersecurity Leadership and Management**; GPA: 3.8 - Skills: Leadership strategies, Security policy development, Team management, Incident leadership

AI and Machine Learning

30. **Exploratory Data Analysis for Machine Learning**; GPA: 3.0 - Skills: Data cleaning techniques, Exploratory data visualization, Hypothesis testing, Feature selection methods

31. **Generative AI: Forecasting Disruption**; GPA: 4.0 - Skills: Generative model design, AI-driven forecasting, Innovation strategy development, AI ethics and governance

32. **ChatGPT Prompt Engineering for Developers**; GPA: 4.0 - Skills: Crafting effective AI prompts, Understanding GPT-3/4 capabilities, AI conversation design, Prompt tuning techniques

33. **Introduction to Artificial Intelligence (AI)**; GPA: 2.0 - Skills: AI concepts and applications, Basics of machine learning, Neural networks introduction, AI use cases

34. **Introduction to Generative AI**; GPA: 4.0 - Skills: Generative AI principles, Creative AI applications, Model training and evaluation, Ethical considerations in AI

35. **Machine Learning with Python**; GPA: 2.7 - Skills: Python programming for ML, Model building, Data preprocessing, Algorithm implementation

36. **Deep Learning Specialization**; GPA: 3.9 - Skills: Neural networks, Convolutional networks, Recurrent networks, Deep learning frameworks

37. **Natural Language Processing with Attention Models**; GPA: 3.8 - Skills: Sequence-to-sequence models, Attention mechanisms, NLP applications, Language modeling

38. **AI for Everyone**; GPA: 3.5 - Skills: AI basics for non-technical users, Ethical AI considerations, Business applications, AI project management

39. **Reinforcement Learning**; GPA: 3.3 - Skills: Markov decision processes, Value functions, Policy gradient methods, Exploration strategies

Software Development and Engineering

40. **Introduction to Software Engineering**; GPA: 3.5 - Skills: Software development lifecycle, Requirements analysis, System design, Quality assurance and testing

41. **Python for Data Science, AI & Development**; GPA: 3.2 - Skills: Python programming, Data manipulation, AI development tools, Script automation

42. **Building AI Powered Chatbots Without Programming**; GPA: 3.5 - Skills: Chatbot design, Natural language processing, User interaction design, AI integration

43. **Programming with Generative AI**; GPA: 3.8 - Skills: Generative AI programming, Model integration, Creative coding, AI application development

44. **Full Stack Web Development**; GPA: 3.7 - Skills: Frontend frameworks, Backend integration, Database management, API development

45. **Object-Oriented Programming with Java**; GPA: 3.4 - Skills: OOP principles, Java syntax, Design patterns, Application development

46. **Mobile App Development with Swift**; GPA: 3.6 - Skills: iOS development, Swift programming, User interface design, App lifecycle management

47. **DevOps for Developers: How to Get Started**; GPA: 3.5 - Skills: DevOps culture, Toolchain integration, Continuous deployment, Monitoring and feedback

Project Management

48. **Agile Project Management**; GPA: 3.7 - Skills: Agile methodologies, Scrum framework, Project lifecycle management, Iterative development

49. **Foundations of Project Management**; GPA: 3.4 - Skills: Project planning, Risk management, Stakeholder communication, Project execution

50. **Project Management: Foundations and Initiation**; GPA: 3.8 - Skills: Project initiation, Scope definition, Team alignment, Resource planning

51. **Project Execution: Running the Project**; GPA: 3.6 - Skills: Milestone tracking, Quality control, Resource allocation, Risk management

52. **Advanced Project Management**; GPA: 3.9 - Skills: Advanced planning techniques, Leadership skills, Conflict resolution, Budget management

53. **Project Leadership: Build and Inspire Teams**; GPA: 3.8 - Skills: Team building, Motivation strategies, Leadership communication, Performance evaluation

54. **Agile Leadership Principles**; GPA: 3.7 - Skills: Agile leadership, Change management, Empowerment techniques, Collaborative environments

55. **Project Risk Assessment and Management**; GPA: 3.6 - Skills: Risk identification, Mitigation strategies, Contingency planning, Risk monitoring

Business Strategy and Digital Transformation

56. **Leading with a Digital Strategy**; GPA: 2.8 - Skills: Digital strategy formulation, Change management, Competitive analysis, Business innovation

57. **Digital Transformation with Google Cloud**; GPA: 4.0 - Skills: Digital strategy, Cloud innovation, Business transformation, Process automation

58. **Generative AI Integration: Effects on Labor and Workforce**; GPA: 4.0 - Skills: AI workforce integration, Job transformation, AI impact analysis, Strategic planning

59. **Agile Organisation: Strategies for Business Resilience**; GPA: 2.8 - Skills: Resilience strategies, Agile practices, Organizational change, Business continuity

60. **Strategic Business Analytics**; GPA: 3.5 - Skills: Data-driven strategy, Analytical tools, Business intelligence, Decision-making

61. **Digital Marketing Transformation**; GPA: 3.7 - Skills: Digital marketing strategies, Customer engagement, Content creation, Analytics and SEO

62. **Business Strategy and Competitive Advantage**; GPA: 3.4 - Skills: Competitive analysis, Strategic planning, Market positioning, Value proposition

63. **Organizational Change and Culture**; GPA: 3.3 - Skills: Change management, Cultural adaptation, Leadership roles, Communication strategies

User Experience and Design

64. **Foundations of User Experience (UX) Design**; GPA: 3.4 - Skills: UX principles, User research, Prototyping, Usability testing

65. **Fundamentals of UI/UX Design**; GPA: 3.9 - Skills: Interface design, User-centered design, Interaction design, Design thinking

66. **Conduct UX Research and Test Early Concepts**; GPA: 3.7 - Skills: UX research methods, Concept testing, User feedback analysis, Iterative design

67. **Advanced UX Design**; GPA: 3.9 - Skills: Advanced prototyping, User testing methodologies, Interaction design, Accessibility standards

68. **Visual Design for Web**; GPA: 3.6 - Skills: Visual hierarchy, Color theory, Typography, Responsive design

69. **User Interface Design Essentials**; GPA: 3.8 - Skills: UI principles, Design systems, Interaction patterns, Wireframing

70. **Design Thinking for Innovation**; GPA: 3.5 - Skills: Creative problem-solving, Empathy mapping, Ideation techniques, Prototyping

Data Science and Analytics

71. **What is Data Science?**; GPA: 3.0 - Skills: Data science fundamentals, Data analysis techniques, Statistical methods, Data-driven decision-making

72. **Introduction to Data Analytics in Google Cloud**; GPA: 3.7 - Skills: Data analytics tools, Cloud-based data processing, Visualization techniques, Analytical reporting

73. **The Data Science Profession – Student View**; GPA: 4.0 - Skills: Data science career insights, Professional development, Industry applications, Networking strategies

74. **Advanced Data Analytics**; GPA: 3.8 - Skills: Predictive analytics, Data mining, Statistical modeling, Data visualization

75. **Big Data Technologies**; GPA: 3.7 - Skills: Hadoop ecosystem, Data processing, Distributed storage, Analytics platforms

76. **Data Visualization with Tableau**; GPA: 3.6 - Skills: Visualization techniques, Dashboard creation, Data storytelling, Tableau tools

77. **Predictive Modeling and Analytics**; GPA: 3.5 - Skills: Predictive modeling, Machine learning algorithms, Evaluation metrics, Model optimization

Additional Courses

78. **Introduction to DevOps**; GPA: 3.3 - Skills: DevOps principles, CI/CD pipelines, Automation tools, Collaboration practices

79. **Scrum Master Certification: Scaling Agile and the Team-of-Teams**; GPA: 3.4 - Skills: Agile scaling, Team coordination, Leadership skills, Scrum principles

80. **New Ways of Working in an AI World**; GPA: 3.9 - Skills: AI collaboration, Innovative work practices, AI ethics, Digital tools

81. **Introduction to Blockchain Technology**; GPA: 3.4 - Skills: Blockchain fundamentals, Smart contracts, Decentralization, Use cases

82. **Ethical Hacking and Penetration Testing**; GPA: 3.5 - Skills: Ethical hacking techniques, Vulnerability assessment, Penetration testing tools, Security protocols

83. **Introduction to Quantum Computing**; GPA: 3.3 - Skills: Quantum principles, Quantum algorithms, Qubit manipulation, Quantum applications

84. **Sustainable IT Practices**; GPA: 3.7 - Skills: Sustainable technologies, Energy-efficient solutions, Green IT strategies, Environmental impact

85. **Emerging Technologies and Future Trends**; GPA: 3.6 - Skills: Technology trends, Future impacts, Innovation strategies, Market analysis

86. **Leadership in the Digital Age**; GPA: 3.9 - Skills: Digital leadership, Innovation management, Change facilitation, Strategic visioning

87. **Introduction to Robotics**; GPA: 3.5 - Skills: Robotics fundamentals, Automation techniques, Control systems, Robotic applications

88. **Data Ethics and Policy**; GPA: 3.8 - Skills: Data governance, Ethical considerations, Policy development, Compliance standards

89. **Introduction to Virtual Reality**; GPA: 3.3 - Skills: VR basics, Immersive experiences, VR applications, Design principles

90. **Introduction to Augmented Reality**; GPA: 3.4 - Skills: AR fundamentals, Interactive experiences, AR applications, Design challenges

91. **Introduction to FinTech**; GPA: 3.5 - Skills: Financial technologies, Innovation in finance, Blockchain applications, Regulatory challenges

92. **Introduction to Internet of Things (IoT)**; GPA: 3.6 - Skills: IoT fundamentals, Sensor technologies, Data analytics, Smart applications

93. **Digital Twin Technology**; GPA: 3.7 - Skills: Digital twin concepts, Simulation techniques, Real-time monitoring, Predictive maintenance

94. **Introduction to 3D Printing**; GPA: 3.4 - Skills: 3D printing basics, Design software, Material selection, Applications

95. **Introduction to Autonomous Vehicles**; GPA: 3.5 - Skills: Autonomous vehicle technology, Sensor fusion, Navigation systems, Safety protocols

96. **Introduction to Drones and UAVs**; GPA: 3.6 - Skills: Drone technology, UAV applications, Navigation systems, Regulatory considerations

97. **Introduction to Edge Computing**; GPA: 3.7 - Skills: Edge computing fundamentals, Network architecture, Data processing, Use cases

98. **Introduction to Cyber-Physical Systems**; GPA: 3.8 - Skills: CPS principles, Integration techniques, System design, Applications

99. **Introduction to Smart Cities**; GPA: 3.9 - Skills: Smart city concepts, Infrastructure planning, Data-driven governance, Urban sustainability

100. **Introduction to Smart Grids**; GPA: 3.5 - Skills: Smart grid technology, Energy distribution, Renewable integration, Grid management

101. **Introduction to Renewable Energy Technologies**; GPA: 3.6 - Skills: Renewable energy sources, Solar and wind technologies, Energy storage, Sustainability practices

102. **Introduction to Biometrics**; GPA: 3.4 - Skills: Biometric technologies, Security applications, Data privacy, Use cases

103. **Introduction to Voice Assistants**; GPA: 3.5 - Skills: Voice recognition, Natural language processing, User interaction, Application development

104. **Introduction to Blockchain for Business**; GPA: 3.7 - Skills: Blockchain applications, Business integration, Security features, Case studies

105. **Introduction to Digital Identity**; GPA: 3.6 - Skills: Digital identity concepts, Security mechanisms, Privacy considerations, Implementation strategies

106. **Introduction to Digital Payments**; GPA: 3.8 - Skills: Payment systems, Security protocols, User experience, Market trends

IBM

Grade Achieved: 90.25%

Add to LinkedIn

Microsoft

Grade Achieved: 94.66%

Add to LinkedIn

IBM

Introduction To Agile Development & ScrumGrade Achieved: 88%

Add to LinkedIn

Microsoft

Technical Diagnostics & Troubleshooting TechniquesGrade Achieved: 87.40%