James Blair
Oakwood,GA
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Hardworking Automotive Technician with 15 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
14
14
years of professional experience
Work History
Store Manager
Precision Tune Auto Care
Gainesville , GA
09.2019 - Current
- Was moved from Houston by Franchisee to overtake operations of a low performing store.
- Increased weekly sales from time of sign on from 10k weekly to consistently 20-30k weekly with car count growth margins of on average 80% within a 12 month time frame.
- During initial growth... walked near by areas with promotional flyers of new management specials
- Organized yearly customer appreciation events with support from vendors for door/prize giveaways paired with specials the weekend before Thanksgiving to drive sales and subjugate loyalty within the community.
- Developed a customer base through trust and integrity.
- Verified correct repairs being performed by technicians often in assisting in or completing diagnostic process.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedure
Technician/Assistant Manager
Precision Tune Auto Care
Houston, TX
03.2018 - 08.2019
- Performed repairs on all vehicle make and models.
- Completed basic and semi-skilled work with little or no oversight.
- Maintained detailed and current records on customers, orders and assignments.
- Picked up, delivered and organized parts for customers and specific jobs.
Technician
Firestone Automotive
Houston, TX
07.2013 - 02.2018
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on customer vehicles.
Sales Associate
Advanced Auto Parts
Housont, TX
01.2011 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
Pool Technician
Sunsplash Pools
Houston, TX
01.2011 - 10.2011
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.
Tire Technician
Discount Tire
Houston, TX
01.2008 - 12.2010
- Dismounted, mounted and repaired tires according to manufacturer specifications.
- Rotated, mounted and balanced tires on cars, trucks and vans.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- This is about as incredible as I can describe a 16 year olds duties as a tire tech. Although it was a lot of fun with a pretty great company.
Education
Business Management
University of Houston
Houston, TXSkills
- ASE certified Master Automotive Technician
- ASE certified C1 Service Consultant
- Valid License
- Posses all tools to effectively and efficiently diagnose and perform repairs including advanced level diagnostic equipment ie scan tool, oscilloscope (labscope), system specific pressure test equipment
- Proficient with Alldata/ Identifix/ Mitchell Prodemand
- Proficient with all online vendor part ordering platforms
- Repair Cost Estimation
- Dealership and Factory Standards
- Suspension Systems
- Engine Rebuilds
- Preventive Maintenance
- Emissions Controls
- Troubleshooting and Diagnosing
- Time Management
- Computerized Diagnostics
- Automatic Transmissions
- Wheel Alignment
- Hybrid and Electric Vehicle Service
- Brake Systems
- Heating and Air Conditioning
Timeline
Store Manager
Precision Tune Auto Care
09.2019 - Current
Technician/Assistant Manager
Precision Tune Auto Care
03.2018 - 08.2019
Technician
Firestone Automotive
07.2013 - 02.2018
Sales Associate
Advanced Auto Parts
01.2011 - 12.2011
Pool Technician
Sunsplash Pools
01.2011 - 10.2011
Tire Technician
Discount Tire
01.2008 - 12.2010
Business Management
University of Houston