James Blaney
Los Angeles,CA
Overview
8
8
years of professional experience
Work History
Manager / Sales Associate
STIIIZY
02.2023 - 02.2024
- Supervised daily floor operations and front-of-house staff to maintain high-energy, compliant, customer-centric environment aligned with STIIIZY brand standards.
- Enforced strict state cannabis regulations, verifying customer identification, age requirements, and daily purchase limits to maintain 100% compliance.
- Coached budtenders on product knowledge and upselling techniques, enhancing customer engagement and loyalty program sign-ups.
- Managed cash handling protocols with accuracy, ensuring compliance and financial integrity during opening and closing shifts.
- Managed talent acquisition processes and performance evaluations to build effective teams.
- Oversaw high-volume inventory control practices to ensure stock accuracy.
- Conducted daily inventory audits and cycle counts utilizing seed-to-sale tracking software (e.g., Metrc, Flowhub, Treez, Dutchies, Indica Online) to reconcile discrepancies.
- Developed vendor and brand partner relations to enhance product offerings.
- Local Authority Liaison
Manager/ Lead/ Sales Associate
Empire
11.2019 - 01.2023
- Generated daily performance reports to track sales trends and inform decision-making.
- Developed and implemented creative plans to increase store sales, enhancing customer engagement.
- Upsold products.
- Proficient in POS systems and cash registers.
- Responsible for hiring, onboarding and training employees.
- Evaluated and managed employee performance through regular assessments, fostering team development.
- Coordinated weekly schedule for staff.
- Ensured all employees comply with company rules, policies and procedures.
- Processed returns and resolved discrepancies.
- Verified inventory by comparing the items to the physical counts of stock.
- Created budgets by identifying shop expenses.
- Budget control
- Expense tracking
- Employee training
- Schedule preparation
- Team development
- Leadership
- Performed daily opening and closing duties.
- Leadership
Beauty Sales Associate
Sephora
09.2015 - 09.2019
- Led daily floor operations as Director in Charge (DIC), driving sales strategies that consistently met or exceeded store-wide revenue, conversion, and average dollar sale (ADS) goals.
- Onboarded and coached team of 9+ Beauty Advisors on signature selling techniques, product knowledge, and client-centric behaviors, enhancing customer engagement and satisfaction.
- Managed beauty services business by driving appointment bookings and overseeing paid service execution, ensuring adherence to brand hygiene standards and improving service quality.
- Skills Acquired:
- Brand Activations & Events
- Clienteling & CRM Software
- Customer Satisfaction (CSAT/NPS)
- Floor Coaching & Onboarding
- Key Performance Indicators (KPIs)
- Loyalty Program Optimization
- Sales Training & Enablement
- Team Leadership & Motivation [1
Education
High School Diploma -
Park Ridge High School
Long Beach, CA01-2013
Skills
- Sales Driving
- Sales Analytics
- Sales Compliance
- Client Retention
- Cash Management
- Inventory Control
- Floor Leadership
- Team Coaching
- Decision-making
- Time management
- Customer service
- Product Display
Timeline
Manager / Sales Associate
STIIIZY
02.2023 - 02.2024
Manager/ Lead/ Sales Associate
Empire
11.2019 - 01.2023
Beauty Sales Associate
Sephora
09.2015 - 09.2019
High School Diploma -
Park Ridge High School