James Boice
Johns Creek,GA
Summary
Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.
Overview
7
7
years of professional experience
Work History
Customer Service Manager
Nara Cuisine And Lounge
Johns Creek, GA
08.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Head Server
Ari Steakhouse
Johns Creek, GA
08.2020 - 08.2021
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Server
Rumiskitchen
Sandy Springs, GA
08.2018 - 08.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Head Server
Kani House
Cumming, GA
08.2015 - 08.2018
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Not Completed(2 Years) - Chemical Engineering
Georgia State University
Atlanta, GA08.2017
Skills
- Flexible and Adaptable
- Self-Motivated
- Teambuilding
- Decision-Making
- Multitasking Abilities
- Excellent Communication
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Dependable and Responsible
- Planning and Coordination
- Organization and Time Management
- Attention to Detail
- Good Telephone Etiquette
Languages
Spanish
Professional Working
Timeline
Customer Service Manager
Nara Cuisine And Lounge
08.2021 - Current
Head Server
Ari Steakhouse
08.2020 - 08.2021
Server
Rumiskitchen
08.2018 - 08.2020
Head Server
Kani House
08.2015 - 08.2018
Not Completed(2 Years) - Chemical Engineering
Georgia State University
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