James Boland
Dir of Food Servies
Mobile,United States
Summary
Dynamic operations leader with a proven track record at Flynn Restaurant Group, driving financial performance and operational efficiency across multiple locations. Expert in strategic planning and team motivation, successfully implementing marketing strategies that boosted sales. Adept at vendor management and fostering a culture of excellence, ensuring compliance and safety standards are met.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
36
36
years of professional experience
Work History
Director of Food and Servies
Aramark
Mobile, AL
10.2025 - Current
- Directed comprehensive business strategies to elevate market presence, drive customer engagement, and maximize profitability.
- Cultivated a high-performance culture by mentoring team leaders and recognizing exceptional contributions to the organization.
- Managed cross-functional teams to execute successful marketing initiatives that align with brand vision and goals.
- Led strategic planning sessions to identify growth opportunities, optimize resource allocation, and enhance operational effectiveness.
- Analyzed financial performance metrics to inform decision-making processes and drive continuous improvement across operations.
- Established clear communication channels among departments to facilitate collaboration and achieve shared business objectives effectively.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
DIRECTOR OF OPERATIONS – SOUTHERN ALABAMA & SOUTH LOUISIANA MARKET
Flynn Restaurant Group- Little Caesars
06.2023 - 09.2025
- Responsible for financial, operational, and personnel performance in 18 restaurants located in Ozark market.
- Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
- Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
- Set and/or aid in corrective action plans for the entire team members and leadership.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
- Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.
AREA DIRECTOR- OZARK MARKET
RB American Group- Arby's
06.2020 - 01.2023
- Responsible for financial, operational, and personnel performance in 18 restaurants located in Ozark market.
- Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
- Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
- Set and/or aid in corrective action plans for the entire team members and leadership.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
- Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.
DISTRICT MANAGER
Golden Corral Corporation
09.2018 - 05.2020
- Responsible for financial, operation and personnel performance in ten restaurants located in multiple states.
- Strategically developed effective marketing plans to increase sales and profits while evaluating and managing costs for ROI.
- Recognize and applaud outstanding team and individual performance to boost company morale and productivity.
- Demonstrate a philosophy that encourages managers and employees to promote and recognize maximum performance and dedication.
- Site Development
- New Restaurant Openings
- Set and/or aid in corrective action plans for entire team members and leadership.
- Skillfully interacted with external vendors to obtain the best quality in pricing and product.
- Accomplish human resource objectives in areas of recruiting, talent selection, orientations, training, assigning, scheduling, coaching, counseling, and disciplining; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions.
- Maintains safe, secure, and healthy environment by establishing, following, and enforcing organizations policies and procedures, complying with legal regulations; securing revenue, developing and implementing recovery plans, maintaining equipment and facility standards through regular checks and preventive quality measures.
DIRECTOR OF OPERATIONS
WeisCo Restaurant Group
09.2013 - 09.2018
- Company Overview: dba Moe's Southwest Grill, The Egg & I, El Limon Mexican Bar & Grill
- Responsible for managing the company's restaurant concepts day to day operations and reporting them to the Chief Executive Officer.
- Design and implement business strategies, plans and procedures with CEO.
- Set comprehensive goals for performance and growth.
- Establish policies that promote company culture and vision.
- Participate and provide leadership in Marketing, IT, Accounting, Training, Human Resources, Facilities and other initiatives.
- Demonstrate a philosophy that encourages managers and employees to promote and recognize maximum performance and dedication.
- Site Development
- New Restaurant Openings
- Dba Moe's Southwest Grill, The Egg & I, El Limon Mexican Bar & Grill
AREA DIRECTOR
Cheddar's Casual Cafe
08.2009 - 03.2013
- Hired as General Manager and promoted to Area Director with 11 Restaurants.
- Managed new restaurant openings in multi-state market.
- Conducted timely performance evaluations for all managers directly under my supervision.
- Carefully developed a lucrative annual food and beverage marketing plan to drive sales and customer count while maintaining strict budget to maximize profits.
- Effectively budget and manage all P&L controllable costs including purchasing, inventory, labor, waste, facility and maintenance.
NON-COMMISSIONED OFFICER - CORPORAL
United States Marine Corps
10.1990 - 10.1998
- Training included: Marine Corp Combat, Training School of Infantry, Coxswain School and Advanced Coxswain School, Zodiac Repair School, OSHA Safety Training, Combat Reconnaissance Rubberraft, River Raider Craft, Outboard Motor School.
- Deputy Director in charge of Zodiac, Raider & engine maintenance for the Small Craft Company.
- Manager squad of eight Marines and skilled in strategic and tactical marine operation and problem resolution.
- As Lance Corporal, was selected as Training NCO. Instructed all Marines in Bravo Company on requirements for completion of the Correspondent Institute.
- Developed and implemented all Fire & Safety training courses.
- Directed generation of monthly status reports for the Commander of the First Battalion 6th Marines.
Education
Bachelor's - History
Salem State College
Salem, MA01-2017
Skills
- Profit & Loss
- Financial performance
- Operational strategy
- Vendor management
- Marketing planning
- Human resources
- Customer relationship management
- Safety compliance
- Budget management
- Site development
- Process optimization
- Leadership development
- Team motivation
- Effective communication
- Problem solving
- Performance evaluation
- Recruiting
- Restaurant Management
- Strategic Planning
- Strategic planning and execution
- Financial controls implementation
- Resource allocation
- Performance analysis
- Workforce planning
- Operational efficiency
- Schedule oversight
- Risk mitigation
- Strategic planning
- Marketing strategies
- Analytical thinking
- Staff scheduling
- Written communication
- Relationship building
- Recruitment
- Excellent communication
- Management team building
- Budget development
- Calendar management
- Performance evaluations
- Self motivation
- Sales strategies
- Forecasting
- Decision-making
- Verbal and written communication
Timeline
Director of Food and Servies
Aramark
10.2025 - Current
DIRECTOR OF OPERATIONS – SOUTHERN ALABAMA & SOUTH LOUISIANA MARKET
Flynn Restaurant Group- Little Caesars
06.2023 - 09.2025
AREA DIRECTOR- OZARK MARKET
RB American Group- Arby's
06.2020 - 01.2023
DISTRICT MANAGER
Golden Corral Corporation
09.2018 - 05.2020
DIRECTOR OF OPERATIONS
WeisCo Restaurant Group
09.2013 - 09.2018
AREA DIRECTOR
Cheddar's Casual Cafe
08.2009 - 03.2013
NON-COMMISSIONED OFFICER - CORPORAL
United States Marine Corps
10.1990 - 10.1998
Bachelor's - History
Salem State College