James Bolling
Salem,VA
Summary
Motivated Team Lead with over 7 years of management experience possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
9
9
years of professional experience
Work History
Team Lead
Walmart Store 1309
03.2024 - Current
- Monitor and maintain all compliance and safety procedures in Deli/Bakery. Running the highest sales increase throughout the store of 5% YOY.
- Staffed and trained a team of over 40+ in Fulfillment. Improving metrics such as Wait Time by 17 minutes YOY, Dwell Time by 20 minutes YOY, and Scan stage from 58.08% to what is now 98.44% this year.
- Merchandised and promoted seasonally relevant products while in Fashion.
- Helped lead the store through a remodel as the Remodel TL on.
- Championed the transition with DSL in store 1309 as the DSL TL.
General manager
Arbys
02.2019 - 03.2024
- Track and analyze profitability and key metrics of restaurant location to ensure profitability. Directly manage, train, and ensure professional development of 25+ employees.
- Deliver business strategy and develop systems and procedures that improve the quality and efficiency of operations.
- Enhance operational success through effective staffing, training, adherence to OSHA regulations and ensuring well-timed customer service.
- Multi-unit management experience: responsible for area store operations as needed.
- Manage day-to-day restaurant operations and financial management resulting in 20% increase in profitability.
ASSISTANT MANAGER
BOJANGLES
02.2017 - 02.2019
- Assisted the general manager to ensure all crew member were properly trained, staffed, and greeted our guest with a happy helping hand.
- Assisted in recruiting, training, and developing a team of 40+ crew members, shift leaders, and team leader to deliver exceptional customer service.
- Maintained product quality standards as well as making all service times a priority.
- Managed store inventory by preforming monthly audits.
Education
High School -
Franklin County High School
05.2015
Skills
- Organizational Skills
- Communication
- Teamwork
- Leadership
- Customer Service
- Sales
- Profit & Loss
- Cash Handling
- Microsoft Word
- Microsoft Excel
Timeline
Team Lead
Walmart Store 1309
03.2024 - Current
General manager
Arbys
02.2019 - 03.2024
ASSISTANT MANAGER
BOJANGLES
02.2017 - 02.2019
High School -
Franklin County High School