James Breland

• Completed installations of building structures, trim, flooring, and cabinetry.
• Demonstrated close attention to detail to verify quality and accuracy of work.
• Followed established job site safety regulations and maintained safe and clean work area.
• Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.

• Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
• Documented details of calls and customer interactions.
• Managed high call volume efficiently, maintaining a professional demeanor under pressure.
• Increased product knowledge through continuous training, resulting in improved sales performance.
• Implemented upselling techniques effectively, driving additional revenue streams for the company.

• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
• Provided customers with product information and answered inquiries to provide top-quality service.
• Kept up-to-date with company products, services, policies, and regulations to provide accurate information to callers at all times.

Solicited for the Muscular Dystrophy Association.

I was a top performer, acquiring donations and further upselling many a credit card that supported the MDA.

• Overcame objections using friendly, persuasive strategies.
• Implemented upselling techniques to increase revenue and move product.
• Delivered scripted sales talks to customers reached via automatic dialing systems.
• Made 300+ cold calls per day
• Enhanced team performance with consistent attainment of individual and group targets.