James Brown
Jurupa Valley,CA
Summary
Hardworking Field Service Manager with [Number]-year [Industry] career. Collaborates across all levels of company to execute strategic plans and achieve company goals. Confident and personable with excellent [Type] skills. Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
46
46
years of professional experience
Work History
Field Manager
AT&T Business Services
01.1997 - 04.2023
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Predicted and resolved operational bottlenecks, supply and tool shortages.
- Developed and implemented processes and strategies to achieve operational goals.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced time to complete service calls and expertly retained key customers.
- Improved safety records through rigorous enforcement of industry regulations and best practices.
- Developed detailed plans based on broad guidance and direction.
Install and Repair Cable Television Manager
Century Cable
11.1992 - 09.1996
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Accomplished multiple tasks within established timeframes.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Repair Techician
Century Cable
07.1977 - 08.1992
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Expanded technical knowledge through continuous education in industry developments and trends.
- Facilitated cost savings for customers by utilizing refurbished parts when appropriate without compromising the quality of the repair.
- Liaised with internal departments to optimize productivity and efficiency.
- Installed and programmed variety of consumer products.
Education
Associate of Arts - Radio And Television Broadcasting
Los Angeles Trade Technical College
Los Angeles, CA01.1980
Skills
- Process Improvement
- Hiring and Training
- Staff Training
- Administration and Reporting
- Managing Operations and Efficiency
- Performance Evaluations
- Technical Proficiency
- Problem Resolution
Accomplishments
Managed over 300 award show for AT&T in the Los Angeles and Hollywood area including BET,American Music Award, Golden Globe Awards, Emmys,Oscars,Breeders Cup,Screen Actors Guild Awards,Grammys,Rose bowl Parade and Game,Nascar Auto Club 400, Video Music Awards, MTV Movie &TV Awards,Critics Choice Awards, Hollywood Film Awards and more.
Timeline
Field Manager
AT&T Business Services
01.1997 - 04.2023
Install and Repair Cable Television Manager
Century Cable
11.1992 - 09.1996
Repair Techician
Century Cable
07.1977 - 08.1992
Associate of Arts - Radio And Television Broadcasting
Los Angeles Trade Technical College
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