James Brown

* Performed environmental site assessments and provide remediation recommendations
• Cleaned bathrooms, waiting areas and floors, emptied trash areas
• Followed specific cleaning schedules based on clients needs
* Assist/ train new employees of guidelines and operations of job duties
and task

• Production procedures, Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging
• Triage the patient's needs to get the appropriate care for the patient within the appropriate timeframe
• Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center
• Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require
• Organizes work / resources to accomplish objectives
• Participates in Peer mentor/mentee program
• Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor

• Assisted Customers with eyewear needs such as giving warranty information, store information, product information
• Placed orders with customers for glasses or bulk orders on sale of glasses
• Resolved problems using company tools, resources, and business judgment with field/stores resulting in increased customer satisfaction and retention
• Ensure productivity, revenue, and quality levels are met in order to meet or exceed customer and Luxottica Retail information

• Practiced safe food methods, to avoid disease and prevent food poisoning
• Consistently kept kitchen areas clean and free of debris and water
• Routinely cleaned work areas, glassware and silverware throughout each shift
• Maintained complete knowledge of restaurant menu, including daily specials
• Stocked and maintained cleanliness of stations
• Operated all kitchen equipment adeptly
• Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation

• Entered customer interaction details in Microsoft Applications to track requests, document problems and record solutions offered
• Described clothing or makeup products to customers, thoroughly explaining details and care of merchandise
• Placed new orders with customers wanting to purchase from our ecommerce site
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Answered customer telephone calls promptly and in appropriate manner

• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
• Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
• Audited and corrected discrepancies in inventory numbers
• Used equipment like forklifts and pallet jacks to move inventory
• Recorded information, shortages and discrepancies to keep records current and accurate

• Performed environmental site assessments and provide remediation recommendations
• Cleaned bathrooms, waiting areas and floors, emptied trash areas
• Followed specific cleaning schedules based on clients needs
• Assist/ train new employees of guidelines and operations of job duties and task

• Planned and paced work efficiently in order to meet daily, weekly, project or production goals
• Obtained appropriate tooling and fixtures
• Recognized and reported defective material and equipment to shift supervisor
• Observed all safety policies and procedures
• Disassembled, reassembled and corrected changeover
• Received and correctly processed both written and verbal instructions, prints and work orders
• Used equipment like forklifts and pallet jacks to move inventory