James Brown
North Las Vegas
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Independent Contractor/Owner
Scorpio Royalty Productionz
Las Vegas
09.2020 - Current
- Composed original music using various instruments and software programs.
- Researched new technologies and techniques applicable in the industry.
- Mastered tracks using advanced digital audio editing software.
- Collaborated with artists to create unique sounds for their projects.
- Prepared invoices, reports, memos, letters, financial statements, and other documents to maintain organized filing system.
- Evaluated music samples to determine compatibility with artist's style.
- Organized sessions to maximize efficiency while maintaining quality standards.
- Supervised other producers, engineers, and musicians during recording sessions.
- Advised musicians and vocalists on technique to improve end results.
Customer Experience Specialist
Relief Factor
Kirkland
06.2022 - 04.2025
- Make product recommendations or services to customers based on their needs and preferences.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated system with order specifics and customer details, preferences, and billing information.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
Personal Assistant
Teddy Riley LLC
Las Vegas
01.2021 - 10.2022
- Organized personal and professional calendars with reminders for upcoming meetings and events.
- Trained family members to provide hygienic bedside care.
- Coordinated travel arrangements, including flights, accommodations, and itineraries, for both business and personal trips.
- Completed basic administrative work and managed household accounts.
- Facilitated smooth internal and external communication, acting as the first point of contact for the executive.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
Project Advisor
Tesla Solar Energy
Las Vegas
02.2020 - 08.2020
- Build relationships, manage and interface with both customers and internal stakeholders to move job forward while resolving issues quickly and efficiently
- Prepare, review, submit and follow up on utility and incentive program documents in accordance with utility policies
- Generate all required documentation needed to move a project to installation
- Review all incoming documentation from customers for accuracy and completeness
- Work cross functionally among regional POCs including Sales, Engineering, Operations, Loan Ops, Billing, Permitting, Utility Relations and other Customer Support teams to trouble shoot and remove all roadblocks
- Efficiently organize resources to ensure the fastest, high-quality installation timeline possible
- Daily input of appropriate notes for all tasks, project management updates and generate necessary reports to complete assignments
- Manage calendar to ensure all customers as assigned are worked thoroughly
- End to end project management of assigned jobs while tracking projects to established median timelines
- Maintain a positive customer experience throughout even when obstacles present themselves controllable or uncontrollable
Senior Team Tech Lead
Intouch
Las Vegas
07.2014 - 01.2019
- Educated athletes about the brand to incite excitement about the company's mission and management style, which allows me to guide employees and values
- Shared best practices for sales and customer service with other team members to help administrative skills to excel in uncovering customer needs
- Providing expert knowledge and building a mutual growth and success
- Positive, trusting relationship to support clients during challenging times
- Actively pursued personal learning and development opportunities
- Determined team members needs by asking relevant questions and listening actively
Subscription Sales Associate (SSA)
ThinkDirect Marketing Group
Seminole
03.2013 - 07.2014
- Promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs
- Qualifying customers for the sweepstakes, Skills and assisting the customers in selecting a minimum of 2 magazines
- Verifying all terms and conditions of the sweepstakes with the customers, confirm purchases, and obtain payment a variety of payment methods
- Providing customers with customer service by inquiring about previous purchases, and assisting with any exchanges that may be needed
- Completing magazine renewals, address changes, updating payment methods, and updating any missing or incorrect information from their personal profiles
Education
Diploma -
Wharton High School
Tampa, FL05.1999
Skills
- Leadership Experience
- Supervising Experience
- Negotiation
- Employee Evaluation
- Interviewing
- Driving
- Commercial driving
- Delivery driver experience
- Time management
- Technical support
- Customer service
- Microsoft Outlook
- Organizational skills
- Personal assistant experience
- Communication skills
- Inside sales
- Track mastering
- Collaborative creation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Experience Specialist
Relief Factor
06.2022 - 04.2025
Personal Assistant
Teddy Riley LLC
01.2021 - 10.2022
Independent Contractor/Owner
Scorpio Royalty Productionz
09.2020 - Current
Project Advisor
Tesla Solar Energy
02.2020 - 08.2020
Senior Team Tech Lead
Intouch
07.2014 - 01.2019
Subscription Sales Associate (SSA)
ThinkDirect Marketing Group
03.2013 - 07.2014
Diploma -
Wharton High School
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