James Brown
Inglewood, CA
Summary
Dynamic Senior Insurance Agent with a proven track record at New York Life Insurance Co, excelling in client relationship building and conflict resolution. Leveraged strategic planning and marketing strategies to enhance customer satisfaction and drive sales growth. Recognized for mentoring teams and achieving high performance in a competitive environment.
Overview
23
23
years of professional experience
Work History
Senior Insurance Agent
New York Life Insurance Co
Los Angeles, CA
02.2026 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Licensed Insurance Broker
Advantage Agency Insurance Services
Los Angeles, CA
01.2016 - 02.2026
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Sales /Sale Manger/Regional Director of Recruiting
Guardian Life Insurance
Los Angeles, CA
03.2003 - 01.2016
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Bachelor of Science - Criminal Justice
Pennsylvania State University
University Park, PA06-2022
Skills
- Team leadership experience
- Conflict resolution techniques
- Marketing strategy development
- Strategic planning
Timeline
Senior Insurance Agent
New York Life Insurance Co
02.2026 - Current
Licensed Insurance Broker
Advantage Agency Insurance Services
01.2016 - 02.2026
Sales /Sale Manger/Regional Director of Recruiting
Guardian Life Insurance
03.2003 - 01.2016
Bachelor of Science - Criminal Justice
Pennsylvania State University