James Brown
Stamford,CT
Summary
Experienced manager with over 20 years of experience in management . Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Youth Care Supervisor
Children's Village
Dobbs Ferry, NY
07.2020 - Current
- Evaluated employee performance quarterly and annual reviews.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Trained service staff on latest policies and procedures.
- Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
- Helped social workers build, coordinate and lead programs supporting individuals with ITM and SAB concerns.
Asst Gen Manager
Taco Bell Inc.
Danbury, CT
04.2019 - Current
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Developed team communications and information for staff meetings.
- Worked with gm to resolve staff problems, improve operations and provide exceptional customer service.
- Supervised 7 employees in providing excellent customer service to callers requiring assistance for food and food issues.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
- Performed monthly reviews assessing each employee's performance and developed improvement plans.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
Asst Manager
Sheetz
Altoona, PA
11.2015 - 01.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Increased sales revenues by 3% over 6 months time by promoting complementary products and educating customers about store promotions.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Lead Mentor
Building Lives Family Development
The Bronx, NY
02.2012 - 11.2015
- Devised and enhanced treatment strategies to promote continued progress.
- Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
- Worked with clients to improve life choices and maximize benefits of programs.
- Offered constructive feedback and contributed ideas at weekly staff meetings.
- Worked with leadership staff and special committees to define volunteer mission and set standards.
- Educated potential participants on available services and processes to engage in program.
Owner Manager
Urban Source Llc
Bridgeport, CT
12.2008 - 01.2012
- Improved profitability by streamlining costs and optimizing prices.
- Hired, trained and motivated staff to achieve business objectives and exceed expectations.
- Sourced vendors and negotiated fair contracts for supplies.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Overhauled operational workflow to launch apparel into new processing platform.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Monitored social media and online sources for industry trends.
Education
High School Diploma -
Adlai Stevenson High School
The Bronx, NY1984
Skills
- Quality control
- Ensured compliance with all sanitation, ServSafe and safety requirements
- Safe food handling
- Food preservation and storage methods
- Servsafe certification
- Staff management
- Sales and marketing
- Operations management
- Verbal and written communication
- Retail sales
- Employee relations
- Skilled problem solver
- Goal-oriented
- POS systems knowledge
- Personable
- Money handling abilities
- Quick learner
- Customer expectations management
- Computer literate
- Natural leader
- Merchandising
- Cash handling and management
- Credit card processing
- Positive and friendly
- Credit card transactions
- Planning and organization
Accomplishments
- Supervised team of 10 staff members.
- Increased sales 7% over 6 months .
- Documented and resolved staff issues which led to positive work environment .
- Customer Relations
Earned highest marks for customer satisfaction, company-wide. - Customer Service
Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest. - Customer Follow-up
Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. - Conflict Resolution
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- SafeServ certification: Food Handling
- Certified Protection Officer (CPO)
- Sales Manager Certificate
Timeline
Youth Care Supervisor
Children's Village
07.2020 - Current
Asst Gen Manager
Taco Bell Inc.
04.2019 - Current
Asst Manager
Sheetz
11.2015 - 01.2019
Lead Mentor
Building Lives Family Development
02.2012 - 11.2015
Owner Manager
Urban Source Llc
12.2008 - 01.2012
High School Diploma -
Adlai Stevenson High School