James Budwell
Spring Hill,United States
Summary
Dynamic leader with 15 years of experience in relationship management, sales, and customer service, including events, recruiting, marketing, and lead generation with organizations like Enterprise Holdings and Real Property Management. Proven track record in leading groups and fostering team development through effective communication. Motivated to build a career with Ramsey Solutions, using Dave Ramsey products to help individuals achieve financial freedom. Skilled communicator who builds personal relationships while maintaining professionalism in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Fleet Coordinator
WALKER CHEVROLET, INC
06.2023 - Current
- Oversaw key functions of the dealership's sales division, including maintenance and detailing of pre-owned vehicles, corporate fleet management, sales engagement, lot organization, and customer satisfaction.
- Achieved success in relationship management and retention strategies by overseeing fleet leases for over 100 companies, including GM, United Rentals, and various local businesses.
- Collaborated with multiple vendors and internal departments to maintain high retention rates amid churn and system transitions.
- Successfully reduced the average time used vehicles remained on the lot from 90 days to 15 days
Strategic Membership Supervisor
Patriot Pros
06.2022 - 03.2023
- Consistently delivered outstanding customer service through inbound and outbound support, driving sales and positive reviews, and recognized as a top-performing agent in the nationally acclaimed Nexstar Network for plumbing, heating, and electrical services within a results-driven customer service environment.
- Achieved a 91% booking rate on 436 inbound leads.
- Oversaw the Presidential Club Membership, serving over 1,300 members, with a focus on building relationships with existing customers and effectively resolving issues.
Account Executive
Kabrina Budwell Consulting
06.2020 - 03.2023
- Managed customer service for major clients, focusing on account maintenance, retention, and issue resolution, with a key emphasis on email communication, social media growth, and website development.
- Consistently facilitated transformational advisory group calls for multiple organizations, providing strategic guidance on business processes and improvement initiatives.
- Secured and managed major accounts, including the President of the American Taekwondo League, while building and maintaining strong client relationships with high-profile accounts like ConvertKit, Advance Your Reach, and Jasper.
- Extensive expertise in Microsoft tools.
Senior Service Advisor
Real Property Management Colorado
07.2018 - 10.2019
- Contributed to creating a customer service-oriented culture by addressing margin corrections, implementing new software for tenants and owners, training and developing team members, and onboarding external vendors to the maintenance department. Managed and coordinated maintenance issues for 800 properties in the Denver, Lakewood, and Aurora areas, focusing on maintaining constant communication, facilitating system changes, and delivering exceptional customer service to tenants, vendors, and owners.
- Increased overall Margin from a point of 20% to 35%
- Developed a comprehensive model within the company to streamline the maintenance work order process, reducing task completion time from 25 days to just 7 days.
- Demonstrated exceptional customer service skills, resulting in a 15% reduction in churn.
Assistant Manager
Enterprise Rent-A-Car
09.2015 - 07.2018
- Effectively assisted in managing multiple rental car locations in the Rocky Mountain region by delivering outstanding customer service, forecasting vehicle needs for each expanding branch, identifying cost-saving opportunities, and developing and training employees in relationship building.
- Increased the rental car location at O'Meara Ford by 50% in just three months.
- Achieved consistent customer service scores in the 90s, earning 1st and 2nd place regionally for customer service. Secured 1st and 2nd place for regional sales performance.
Area Advocate
Dare 2 Share Ministries
05.2012 - 02.2015
- Strategically promoted and represented Dare 2 Share conferences and events centered on youth ministry by fostering relationships with contacts and local businesses in the Denver, St. Louis, and Twin Cities areas. Assisted in organizing youth-focused conferences for up to 4,000 attendees while onboarding church leadership through effective relationship management and problem-solving.
- Increased sales revenue at the Denver conference by 25%, and at the Saint Louis conference by 14.3% with inbound and outbound calling
Education
Youth Ministry - Bible/Biblical Studies
Colorado Christian University
Lakewood, CO01.2012
Skills
- Customer Service Representatives
- Salesmanship
- Problem Solving
- Facilitating Groups
Timeline
Fleet Coordinator
WALKER CHEVROLET, INC
06.2023 - Current
Strategic Membership Supervisor
Patriot Pros
06.2022 - 03.2023
Account Executive
Kabrina Budwell Consulting
06.2020 - 03.2023
Senior Service Advisor
Real Property Management Colorado
07.2018 - 10.2019
Assistant Manager
Enterprise Rent-A-Car
09.2015 - 07.2018
Area Advocate
Dare 2 Share Ministries
05.2012 - 02.2015
Youth Ministry - Bible/Biblical Studies
Colorado Christian University
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