James Burnett
Aurora,IL
Summary
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
27
27
years of professional experience
Work History
Delivery Driver
Clear & Fresh Water
03.1999 - 08.2017
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.- Achieved punctual deliveries by expertly selecting the most efficient routes, ensuring timely service with every trip.
- Navigated safely through congested areas, consistently demonstrating exceptional driving skills and maintaining a flawless record.
- Loaded the truck with care, meticulously securing items to safeguard against any damage during transit.
- Fostered a lively and positive atmosphere in a bustling, customer-centric environment, enhancing the overall experience for everyone involved.
- Committed to working scheduled hours and readily accepted additional shifts during peak seasons and holidays, showcasing dedication and flexibility.
- Handled customer inquiries and complaints with grace and professionalism, ensuring that every interaction was a positive one.
- Elevated delivery efficiency by skillfully optimizing routes with advanced GPS navigation and mapping tools, delivering excellence in logistics.
- Represented the company with unwavering professionalism during interactions with customers, vendors, and other stakeholders, cultivating strong relationships.
- Elevated customer satisfaction by guaranteeing timely and precise deliveries of products, consistently exceeding expectations.
- Expertly read maps, followed both oral and written instructions, and utilized GPS technology to ensure smooth and successful deliveries—improved customer satisfaction by ensuring timely and accurate deliveries of products. - Read maps, followed oral and written instructions, and used GPS technology to make deliveries.
Office Manager/Assistant Safety Officer
Henry Pratt Company
01.2003 - 09.2010
- Handled sensitive information with discretion, maintaining the confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering, requisitions, and stocking, and shipment receiving.- Handled sensitive information with discretion, ensuring the confidentiality of company documents and personnel records.
- Provided exceptional customer service by addressing client inquiries and concerns through phone calls and email correspondence.
- Maintained accurate financial records by regularly reconciling accounts payable and receivable transactions to ensure balanced budgets.
- Oversaw office inventory activities, including ordering supplies, managing requisitions, and handling stock receipt and shipment.
Motor Coach Operator
Place Fox Valley
07.1990 - 01.2002
- Completed detailed trip reports accurately after each journey, documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Supported company initiatives for environmental sustainability, adopting eco-friendly driving habits that reduced carbon emissions.
- Delivered excellent customer service by responding to inquiries, resolving issues, and providing assistance as needed.
- Collaborated with dispatchers to communicate route updates or changes, ensuring accurate information was relayed to passengers.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.- Completed detailed trip reports after each journey, accurately documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Supported the company's environmental sustainability initiatives by adopting eco-friendly driving habits that reduced carbon emissions.
- Delivered excellent customer service by promptly responding to inquiries, resolving issues, and providing assistance as needed.
- Collaborated with dispatchers to communicate any route updates or changes, ensuring that accurate information was relayed to passengers.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.- Completed detailed trip reports after each journey, accurately documenting mileage traveled, hours worked, fuel consumption rates, and any incidents encountered during transit operations.
- Supported the company's environmental sustainability initiatives by adopting eco-friendly driving habits that reduced carbon emissions.
- Delivered excellent customer service by promptly responding to inquiries, resolving issues, and providing assistance as needed.
- Collaborated with dispatchers to communicate any route updates or changes, ensuring that accurate information was relayed to passengers.
- Enhanced passenger satisfaction by providing safe and timely transportation services.
- Reduced accidents and maintained safety records by adhering to company policies and federal regulations.
Education
American History
Lauderdale High School
Ripley, TN05-1966
Timeline
Office Manager/Assistant Safety Officer
Henry Pratt Company
01.2003 - 09.2010
Delivery Driver
Clear & Fresh Water
03.1999 - 08.2017
Motor Coach Operator
Place Fox Valley
07.1990 - 01.2002
American History
Lauderdale High School
150,000 Safety Award
Award giving to me from Pace Fox Valley for accident and incident free
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