James Cales
New Smyrna Beach,FL
Summary
Seasoned, forward thinking, self-motivated Field Operations Manager with strategic vision and strong leadership values. Accustomed to managing multiple projects and personalities, leverages technical background and strong communication skills to understand the planning, execution and implementation of objectives within any industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Daysort PT Supervisor
UPS
08.2023 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored workflow to improve employee time management and increase productivity by twenty-three percent.
Field Operations Supervisor
AT&T
12.2020 - Current
- Planned and oversaw team operations in Central Florida.
- Maintained optimal levels of customer service through effective assessments, oversight and problem solving.
- Supervised 17 direct reports in best practices, equipment/tool operation and safety procedures.
- Conducted impromptu and monthly scheduled evaluations to assess work performance.
- Managed $750,000 yearly operations budget and launched monthly communications processes to enable best practices implementation.
- Evaluated and updated safety protocols to reduce personal injury and motor vehicle accidents by 38%.
Network Technician
AT&T
12.2012 - 12.2020
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Performed preventive maintenance of telecommunications equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Proved successful working within tight deadlines and fast-paced environment.
- Read blueprints and schematics to correctly place equipment.
Education
Associate of Arts - Business Administration And Management
Troy University
Troy, ALSkills
- Project Management
- Problem-Solving
- Operational Planning
- Collaboration
- Decision-Making
- Construction management
Certification
- Fiber Splicing, AT&T - Jan 2012
- Pole Climbing & Aerial Lift, AT&T - Jan 2012
- Manhole & Vault, AT&T - Jan 2012
- Management Development Program, AT&T - Jan 2020
- Labor Relations, AT&T - April 2021
- Leadership Excellence Program, AT&T - April 2022
Timeline
Daysort PT Supervisor
UPS
08.2023 - Current
Field Operations Supervisor
AT&T
12.2020 - Current
Network Technician
AT&T
12.2012 - 12.2020
Associate of Arts - Business Administration And Management
Troy University