James Call
Spanish Fork,UT
Summary
Dynamic IT leader with a proven track record in guiding teams to achieve cost savings and develop innovative solutions tailored to unique challenges. Expertise in troubleshooting and assisting users across a wide range of computer systems, mobile devices, and peripheral equipment. Strong emphasis on team collaboration and delivering measurable results, coupled with adaptability in network management, cybersecurity, and systems optimization. Renowned for reliability and exceptional problem-solving skills in fast-paced, ever-changing environments.
Overview
8
8
years of professional experience
Work History
IT Manager
Crumbl Franchising
Provo, UT
10.2022 - Current
- Led IT team to enhance network security protocols, reducing vulnerabilities.
- Developed and implemented strategic IT initiatives from planning through execution.
- Managed vendor relationships, negotiating contracts for software and hardware procurement.
- Streamlined IT processes, increasing system reliability and user satisfaction.
- Collaborated with cross-functional teams to support technology integration across departments.
- Managed life cycle replacement of hardware and software.
- Mentored junior staff, fostering technical skills and professional development.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Director of IT
Ion Solar
Provo, UT
12.2020 - 10.2022
- Oversaw IT budget management to ensure optimal resource allocation.
- Oversaw a three-member team to enhance operational efficiency.
- Designed and implemented IT training initiatives to support employee development.
- Facilitated onboarding and training processes for new team members.
- Facilitated project progress report meetings with internal stakeholders to ensure alignment and transparency.
- Formulated IT strategy to align with rapid corporate growth initiatives.
- Oversaw remote management of 11 sites, ensuring seamless user and corporate service delivery.
- Administered Active Directory on Windows Server 2019 to support user access and resource allocation.
- Oversaw management of Debian-based servers via SSH to maintain system integrity and reliability.
- Engineered automated processes utilizing Python and Windows batch files.
IT Manager
Best Deal Spring
Payson, UT
12.2020 - 09.2021
- Managed 3CX VOIP phone system.
- Managed Active Directory on Windows Server 2019.
- Managed Debian-based servers via SSH.
- Scripted automation of processes using Python and Windows batch files.
- Handled credit card terminal management and troubleshooting.
Magento Administrator
Rocky Mountain Oils
Orem, UT
08.2018 - 12.2020
- Single-handedly managed and maintained an ecommerce site with over $50,000 in daily sales.
- Worked with the software development team on reported errors and bugs in newly released content and assisted in deployment of release fixes.
- Loaded software, granted permissions, configured hardware for new systems.
- Trained new employees as part of the on-boarding process.
- Used Jira ticketing systems to manage and process support actions and requests.
- Reviewed suspicious reports and transactions to uncover possible fraudulent activity.
- Created and managed day-to-day functions of sales promotions, product entries, and category lists.
- Implemented sales and inventory/order consolidation after hours.
- Managed and maintained all 3rd party systems and connections.
- Built SQL reports to properly document sales results and provide performance improvement feedback.
- Handled credit card terminal management and troubleshooting.
Skills
- SaaS contract negotiation
- Hardware and software procurement, installation, monitoring, and repair
- Network administration, maintenance, and repair
- Windows, Linux, and MacOS systems administration
- Desktop technical support
- Virus and malware prevention
- Process documentation
- Report generation
- Conflict resolution
- Excellent verbal and written skills
- Staff education and training
Timeline
IT Manager
Crumbl Franchising
10.2022 - Current
Director of IT
Ion Solar
12.2020 - 10.2022
IT Manager
Best Deal Spring
12.2020 - 09.2021
Magento Administrator
Rocky Mountain Oils
08.2018 - 12.2020