James Calleja
Davison
Summary
Dedicated manager with strong client relationship management skills. Known for effective negotiation and team leadership, consistently delivering high-quality project outcomes while fostering vendor and customer partnerships to achieve cost savings while maximizing profits.
Overview
37
37
years of professional experience
Work History
Construction and Engineering Mgr
McNaughton-McKay Electric
Flint
1997.05 - 2022.05
- Directed construction and engineering team in project planning and execution to meet objectives.
- Coordinated design reviews ensuring alignment with project goals.
- Created technical specifications for new project designs, enhancing clarity and accuracy.
- Collaborated with cross-functional teams to address construction/engineering challenges.
- Facilitated training sessions on new tools, products, and technologies for the sales and engineering teams.
- Oversaw maintenance and continuous operation of building systems, including mechanical (HVAC), electrical and safety.
- Conducted regular performance reviews with employees, providing feedback and suggestions for improvement.
- Established relationships with vendors to obtain materials at cost-effective prices.
- Assisted sales team by providing technical advice when needed regarding products or services.
- Managed a team of 20 individuals including outside sales and engineers, inside and counter sales teams, and warehouse and shipping teams to ensure timely quality product and delivery standards.
Account Manager
McNaughton-McKay Electric
Ann Arbor
1994.03 - 1997.05
- Managed client accounts and maintained strong customer relationships.
- Coordinated project timelines and ensured timely product delivery.
- Developed customized solutions to meet client needs and specifications.
- Assisted clients with product selection and technical support inquiries.
- Collaborated with sales teams to identify new business opportunities.
- Provided training to clients on product usage and best practices.
- Resolved client issues promptly to enhance satisfaction and loyalty.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- De-escalated customer interactions by providing alternative solutions to issues.
Inside Sales Representative
McNaughton-McKay Electric
Madison Heights
1990.03 - 1994.03
- Managed customer inquiries and provided product information to enhance satisfaction.
- Developed strong relationships with clients through regular follow-up and communication.
- Resolved customer issues promptly, ensuring a positive experience throughout the process.
- Participated in training sessions to stay updated on product offerings and industry trends.
- Provided customers with product information, pricing and availability.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
Counter Salesperson
McNaughton-McKay Electric
Madison Heights
1988.03 - 1990.03
- Assisted customers with product selection and provided expert recommendations.
- Maintained product displays to ensure an organized and attractive sales environment.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Managed inventory levels by restocking shelves and tracking product availability.
- Addressed customer inquiries and resolved issues to enhance satisfaction levels.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
Warehouse Worker
McNaughton-McKay Electric
Madison Heights
1985.01 - 1988.03
- Operated forklifts to move products and materials within the warehouse.
- Loaded and unloaded shipments efficiently using pallet jacks and hand trucks.
- Maintained inventory accuracy through regular stock checks and cycle counts.
- Organized storage areas to optimize space and improve accessibility of items.
- Collaborated with team members to streamline order fulfillment processes effectively.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
Education
BBA - Marketing
University of Michigan, Flint
Flint, MI1991-12
Skills
- Project management
- Technical specifications
- Design review
- Cross-functional collaboration
- Client relationship management
- Team leadership
- Negotiation
- Business development
- Management of teams
- Building maintenance management
- Enhance PIL
Affiliations
Red Cross Volunteer - Distribution Specialist - transport blood products
Timeline
Construction and Engineering Mgr
McNaughton-McKay Electric
1997.05 - 2022.05
Account Manager
McNaughton-McKay Electric
1994.03 - 1997.05
Inside Sales Representative
McNaughton-McKay Electric
1990.03 - 1994.03
Counter Salesperson
McNaughton-McKay Electric
1988.03 - 1990.03
Warehouse Worker
McNaughton-McKay Electric
1985.01 - 1988.03
BBA - Marketing
University of Michigan, Flint