James Calo
Malden,MA
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Operations Manager, New England Aquarium
Sodexo Live!
03.2024 - Current
- Oversee both Catering & Concessions departments, along with managers for each department. Total revenue estimated at 5 million yearly
- Led opening of Beer Garden & reopening of cafe through staff training and operational procedure development
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented and trained staff on new POS technology
- Self-motivated, with a strong sense of personal responsibility.
Premium Suites Manager
ARAMARK Sports and Entertainment Fenway Park
12.2022 - 03.2024
- Successfully manages a dynamic team of over 30 employees
- Provides guidance, direction, and support to two supervisors and an assistant manager
- Fosters a collaborative and high-performance work environment
- Manages over 12 million in yearly revenue, accumulated in approx. 6 months
- Works with Aramark & Red Sox sales/events team in order to developed and implement strategies to increase customer satisfaction and loyalty
- Analyzes customer feedback data to develop action plans for improving services offered.
- Monitor SLV and P&L reports to ensure proper reporting, and that financial goals are met
Premium In Seat Manager
ARAMARK Sports and Entertainment Fenway Park
03.2022 - 12.2022
- Organized staff scheduling and trained new employees on food safety practices
- Managed operations across five distinct locations within Fenway Park. This involved coordinating efforts across various areas simultaneously, while adhering to quality and efficiency standards
- Led the implementation of new technologies, aimed at streamlining operations, reducing cost, and enhancing customer experience. This was used to optimize workflow and overall efficiencies
- Enforced customer service standards and effectively resolved customer problems/concerns to uphold quality service. Displaying ability to turn challenges into positive experiences
- Established processes to ensure efficient workflow throughout the organization
Catering Manager
Sodexo Food Service FRB Boston
02.2020 - 03.2022
- Led a positive workplace culture, encouraging open communication and teamwork to achieve shared goals and deliver exceptional service for a team of up to fifteen servers and one supervisor
- Collaborated closely with Chefs to create custom menus that catered to the unique preferences and needs of guests
- Maintained financial accountability through daily transactions, balancing cash registers and depositing cash earnings at bank
- Prepared and led food service training programs to teach staff various tasks
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking
- Demonstrated strong conflict resolution skills, and contributed to a positive and harmonious work environment, ensuring that conflicts were resolved promptly and to the mutual benefit of both customers and staff
Education
High School Diploma -
Malden High School
Malden06-2017
Skills
- Staff Leadership
- Purchasing
- Training
- Critical Thinking
- Verbal and Written Communication
- Performance Management
- Team leadership
- Operational efficiency
Certification
- ServSafe
- TIPS
- MA Food and Allergy
Timeline
Operations Manager, New England Aquarium
Sodexo Live!
03.2024 - Current
Premium Suites Manager
ARAMARK Sports and Entertainment Fenway Park
12.2022 - 03.2024
Premium In Seat Manager
ARAMARK Sports and Entertainment Fenway Park
03.2022 - 12.2022
Catering Manager
Sodexo Food Service FRB Boston
02.2020 - 03.2022
- ServSafe
- TIPS
- MA Food and Allergy
High School Diploma -
Malden High School
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