James Campion
Los Angeles,CA
Summary
Hard-working with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
6
6
years of professional experience
Work History
Supervisor
Petmania
09.2022 - 08.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Customer Service Advisor
Bank of Ireland
06.2021 - 07.2022
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without the need for escalated support.
- Managed department call volume of 70+ calls per day and coordinated department schedules to maximize coverage during peak hours.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Sales Consultant
Carphone Warehouse
06.2019 - 05.2021
- Provide exceptional customer service to the general public by listening to their concerns, reading physical and emotional cues, and quickly ascertaining the best possible solution for their concerns
- Independently make decisions regarding stock, customer relations, shop maintenance, etc., to benefit the shop
- Effectively communicate with coworkers, superiors, and store patrons in person, over the phone, and through text
- Manage administrative duties of the shop, including semi-weekly banking, filing systems, photocopying, and insurance claims.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Legal Services Administrator
Farrell McElwee Solicitors
10.2017 - 05.2019
- Effectively manage the filing of all cases and paperwork in a firm of six solicitors
- Productively took on tasks to assist the firm's solicitors, especially in high-intensity situations with upcoming deadlines.
- Lodge paperwork with Court Services regarding appeals
- Oversaw the posting of important, confidential legal correspondence for the entire firm
- Utilized OPTUS database to locate and manage client files
- Attend to all incoming mail and queries.
- Quickly learn and perform administrative duties.
- Answered telephone and coordinated meetings and conferences.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
Education
Bar Track LLM - Law
Loyola Marymount University, Loyola Law School
Los Angeles, CA05.2024
Certificate in Jurisprudence - Law
South East Technological University
Carlow, Ireland05.2020
Postgraduate Diploma: Law - Law
University College Dublin
Dublin, Ireland05.2019
Honours Bachelor of Law (LL.B.) - Law
South East Technological University
Carlow, Ireland05.2018
Skills
- Communication
- Complaint Resolution
- Interpersonal
- Adept Learner
- Positive Attitude
- Leadership
- Dedication
- Data Analytics
- Inventory Control
- Schedule Development
Timeline
Supervisor
Petmania
09.2022 - 08.2023
Customer Service Advisor
Bank of Ireland
06.2021 - 07.2022
Customer Sales Consultant
Carphone Warehouse
06.2019 - 05.2021
Legal Services Administrator
Farrell McElwee Solicitors
10.2017 - 05.2019
Bar Track LLM - Law
Loyola Marymount University, Loyola Law School
Certificate in Jurisprudence - Law
South East Technological University
Postgraduate Diploma: Law - Law
University College Dublin
Honours Bachelor of Law (LL.B.) - Law
South East Technological University
Similar Profiles
Paul McRedmondPaul McRedmond
Shop assistant at PetmaniaShop assistant at Petmania
Rozhin AnsariRozhin Ansari
Veterinary Technician at Petmania Vet ClinicVeterinary Technician at Petmania Vet Clinic
Lesley OjedaLesley Ojeda
Beauty Advisor at SephoraBeauty Advisor at Sephora
Sam SackettSam Sackett
Bartender at EMS Vending/SoFi StadiumBartender at EMS Vending/SoFi Stadium
Ana WalczakAna Walczak
Freelance Digital Content Producer at Visual/Social Content for Musicians & ComediansFreelance Digital Content Producer at Visual/Social Content for Musicians & Comedians