James Cardenas
San Bernardino,CA
Summary
Driven professional with a proven track record at Agilon Health MSO Hawaii INC, adept in data entry and effective communication. Excelled in reducing eligibility errors and enhancing client satisfaction through meticulous adherence to guidelines and regulations. Trained peers in customer service excellence, significantly boosting loyalty and operational efficiency at Circus Disco.
Overview
15
15
years of professional experience
Work History
Eligibility Specialist
Agilon Health MSO Hawaii INC
11.2014 - 04.2024
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Head Bartender
Circus Disco
11.2008 - 01.2016
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Education
High School Diploma -
San Andreas High School
San Bernardino, CA06.1990
Skills
- Data Entry
- Effective communication skills
- Microsoft Office
- Telephone Etiquette
Languages
Spanish
Full Professional
Timeline
Eligibility Specialist
Agilon Health MSO Hawaii INC
11.2014 - 04.2024
Head Bartender
Circus Disco
11.2008 - 01.2016
High School Diploma -
San Andreas High School
Similar Profiles
Christina HarrisChristina Harris
Program Manager Risk Adjustment at Agilon HealthProgram Manager Risk Adjustment at Agilon Health
Vineesh VVineesh V
Assistant Manager at Agilon HealthAssistant Manager at Agilon Health
Pooja PilaniPooja Pilani
Software Engineer II at Agilon HealthSoftware Engineer II at Agilon Health