- Music
- Reading
- Historical Exploration
- Outdoor Recreation
- Camping
James Carey
Sacramento,CA
Summary
Proven Key Account Manager at The ICEE Company, adept in client relationship building and data-driven decision making. Spearheaded initiatives that consistently exceeded sales targets, achieving significant revenue growth. Excelled in business development, fostering long-term partnerships and enhancing customer satisfaction through strategic account management and effective communication.
Overview
19
19
years of professional experience
Work History
Key Account Manager
The ICEE Company
11.2022 - Current
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problemsolving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Implemented strategic sales plans to achieve consistent revenue growth across key accounts.
- Informed customers of promotions to increase sales productivity and volume.
- Created sales forecasts to target daily, monthly and yearly objectives.
National Account Manager
The ICEE Company
01.2021 - 10.2022
- Built strong relationships with key decision-makers at the executive level within national accounts organizations.
- Collaborated with business development managers in partner planning process to develop mutual performance objectives, financial targets and critical milestones.
- Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Territory Sales Manager
The ICEE Company
01.2009 - 12.2020
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
Account Executive
The ICEE Company
09.2006 - 12.2008
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Education
Associate of Science - Business Administration
Los Rios Community College
Sacramento, CA05-2019
Skills
- Client relationship building
- Business development
- Key account management
- Data-driven decision making
Interests
Timeline
Key Account Manager
The ICEE Company
11.2022 - Current
National Account Manager
The ICEE Company
01.2021 - 10.2022
Territory Sales Manager
The ICEE Company
01.2009 - 12.2020
Account Executive
The ICEE Company
09.2006 - 12.2008
Associate of Science - Business Administration
Los Rios Community College
Similar Profiles
Marrio MooreMarrio Moore
Regional Account Manager at The ICEE CompanyRegional Account Manager at The ICEE Company
HECTOR RODRIGUEZHECTOR RODRIGUEZ
Field Service Technician at The ICEE CompanyField Service Technician at The ICEE Company
Adrian MoreiraAdrian Moreira
Service Technician at The ICEE CompanyService Technician at The ICEE Company
Cecelia CeaserCecelia Ceaser
Pricing Accuracy Coordinator at Rite AidPricing Accuracy Coordinator at Rite Aid
Lesly Baez VargasLesly Baez Vargas
Sandwich Artist at Sourdough & CoSandwich Artist at Sourdough & Co