Summary
Overview
Work History
Education
Skills
Training
Additional Skills
Timeline
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James Carozzi

James Carozzi

20 Locust Run Drive, York,PA

Summary

Dynamic and results-driven Senior Dealer with over four years of experience in Table Games and a B.S. in Business Administration. Seeking to leverage expertise in an expanded managerial position within casino operations. Proven proficiency in all aspects of table game management, ensuring strict compliance with gaming procedures and floor policies while delivering exceptional customer service. Currently pursuing an M.B.A. in Organizational Management to enhance leadership capabilities and supervisory skills, for impactful contributions to team success and operational excellence. Committed to fostering a positive gaming environment that prioritizes guest satisfaction and operational integrity.

Overview

9
9
years of professional experience

Work History

Senior Dealer

Hollywood Casino
01.2025 - Current
  • Oversee area games to maintain security and compliance.
  • Efficiently manage accurate money transfers and protected transactions with standardized procedures.
  • Eliminate customer service issues by quickly resolving disputes and correcting problems.
  • Coach and support dealers to maximize game flow and positive customer experience.

Table Games Dealer

Hollywood Casino
01.2021 - 01.2025
  • Certified in Craps, Roulette, Blackjack, and Carnival Games; holds a Pennsylvania G1 License
  • Consistently exceeded customer service expectations, resulting in positive player feedback
  • Proficient in all aspects of table game operations, including dealing, chip handling, game protection, and regulatory compliance
  • Successfully resolved customer disputes, maintaining a calm and professional demeanor and minimizing disruptions to gameplay

Office Clerk

Leader Heights Spine, Joint & Nerve Associates
09.2016 - 05.2021
  • Prepared banking reports and reconciliations for office revenues
  • Used patient software to manage patient accounts
  • Proficient in MS Word, Excel, Powerpoint
  • Sorted, organized, and maintained files
  • Assisted in patient processing and any office functions necessary to ensure smooth patient flow

Education

Master of Business Administration - Organizational Management

Eastern University
St. Davids, PA
05-2026

Bachelor of Science - Business Administration

Southern New Hampshire University
Hooksett, NH
05.2023

High School Diploma -

Central York High School
York, PA
05.2019

Skills

  • Strong analytical skills
  • Team building
  • Positive employee coaching
  • Keen procedural oversight
  • Commitment to excellence
  • Continuous skill development

Training

14 years of ongoing martial arts training (two black belts in Karate, brown belt in Brazilian Jiu-Jitsu), demonstrating discipline and dedication that foster composure and attention to detail at work.  Train, instruct, and develop techniques for students.  Develop and lead seminars with hands-on coaching sessions.

Additional Skills

Craps, Roulette, Blackjack, Carnival Games, Pennsylvania G2 License, Exceptional interpersonal and conflict-resolution skills; consistently positive player feedback., Adherence to all gaming regulations and procedures

Timeline

Senior Dealer

Hollywood Casino
01.2025 - Current

Table Games Dealer

Hollywood Casino
01.2021 - 01.2025

Office Clerk

Leader Heights Spine, Joint & Nerve Associates
09.2016 - 05.2021

Master of Business Administration - Organizational Management

Eastern University

Bachelor of Science - Business Administration

Southern New Hampshire University

High School Diploma -

Central York High School