Neema Tamang
Harrisburg,PA
Summary
Professional, experienced gaming and casino industry professional prepared for senior-level responsibilities. Proven record of driving operational efficiency, managing high-stakes environments, and optimizing customer experiences. Strong focus on team collaboration and achieving results with adaptability to changing needs. Skilled in strategic planning, risk management, and regulatory compliance, valued for reliability and leadership.
Overview
8
8
years of professional experience
Work History
Senior Dealer
Hollywood Casino at Penn National Race Course
01.2024 - Current
- Worked with dealer team to run larger games such as craps and baccarat.
- Welcomed customers and established immediate rapport to encourage gameplay.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Senior Dealer
Prairie Meadows Casino, Racetrack, & Hotel
03.2017 - 12.2019
- Delivered outstanding customer service while swiftly handling disputes or misunderstandings during gameplay sessions.
- Streamlined game pace for better guest satisfaction by quickly identifying issues and addressing them professionally.
- Collaborated with management to improve overall gaming experience through feedback collection and implementation of new practices.
- Increased guest comfort levels by actively monitoring game tables for potential conflicts or rule violations.
- Enhanced guest experience with thorough knowledge of game rules, strategies, and casino policies.
- Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor at table games.
Education
High School Diploma -
Charlottesville High School
Charlottesville, VA06-2014
Skills
- Customer Service Excellence
- Knowledge of Gaming Regulations
- Customer Engagement
- Analytical Problem-Solving
- Strong Communication Skills
- Team Development
Languages
Nepali
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Senior Dealer
Hollywood Casino at Penn National Race Course
01.2024 - Current
Senior Dealer
Prairie Meadows Casino, Racetrack, & Hotel
03.2017 - 12.2019
High School Diploma -
Charlottesville High School
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