James Carroll
Waxhaw,NC
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 20 years of progressive IT experience.
Overview
20
20
years of professional experience
Work History
Sr Windows Engineer
Acn Inc
Concord, North Carolina
06.2020 - Current
- Planned and implemented upgrades to system hardware and software.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and resolved hardware and software issues.
- Led server infrastructure development, quality assurance, staging and production systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Evaluated software products to determine compatibility with existing systems.
- Researched and recommended new technologies and strategies for improving system performance.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Manage & Implement Office 365 according to CIS Workbench
- Managed Windows patching implementation
- Manage Azure, Intune, Defender and Security in Office 365 tenant
Information Technology Project Manager
Avanade
Charlotte, NC
05.2014 - 11.2019
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Facilitated best user experience through continuous support and communication of system changes.
- Developed and maintained partnerships with customers across multiple functions to promote high-quality experiences.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Delegated tasks to key personnel based upon expertise and skills set, monitoring progress to meet project deadlines.
- Communicated regularly with customers concerning data exchange and technology integration.
- Supervised activities to identify project risks and develop mitigation plans.
- Monitored project deliverables to comply with quality standards.
- Distributed appropriate reports and held briefings to deliver feedback to leadership and stakeholders.
- Monitored performance measurements to maintain product quality control.
- Guided activities to maintain project scope, schedule and budget baselines based on anticipated system development lifecycle.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Sr Support Escalation Engineer
Microsoft
Charlotte, NC
01.2006 - 05.2014
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved Severity 1 issues encountered by customers on a global basis
- Work with product group to resolve bugs in product
- Managed customers in Beta program for Microsoft Messaging products
Education
Information Technology
East Carolina University
Greenville, NCSkills
Multi National Active Directory Design & Integration
Azure Active Directory
Office 365 Administration
Intune
Technical Analysis
Decision-Making
Critical Thinking
Windows Server
Timeline
Sr Windows Engineer
Acn Inc
06.2020 - Current
Information Technology Project Manager
Avanade
05.2014 - 11.2019
Sr Support Escalation Engineer
Microsoft
01.2006 - 05.2014
Information Technology
East Carolina University