Kevin Harris
Sr System Engineer
CEDAR HILL,TX
Summary
Organized Window Systems Engineer skilled in creating, SME support and monitoring production to maintain quality and efficiency. Frequently commended for creative problem-solving and continuous improvement contributions. Throughout career spanning 13 years, demonstrated strong aptitude crafting and deploying critical software, overseeing installation security and maintaining complete system effectiveness.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
SR Windows Systems Engineer
Fiserv
12.2016 - Current
- Provide technical support for Active Directory and Windows Server environment
- Experience working in a multi domain enterprise environment
- Knowledgeable on how multi domains interact
- Provide technical support for Virtualization and VDI environments
- Provide technical support for Storage environments
- Participate in a 24/7 on-call rotation supporting server and storage infrastructure
- Proactively maintains infrastructure with latest firmware, updates, and patching
- Create and maintain technical documentation
- Coordinate changes on Servers, H/W changes, and configuration changes
- Adhere to all corporate standards and procedures
- Resolve Incidents, problems, and requests recorded within ticket tracking system
- Research, design, and recommend complex infrastructure solutions to meet requirements
- Manage server inventory, licenses, and support contracts
- Plan, manage, and report on Infrastructure projects as needed Provisioning and deployment of new systems
- In-depth understanding of storage and networking technologies
- Performance tuning, and crash dump analysis
- Commvault, Tripwire, Dell OpenManage, Drac and iLo, AD/DNS, Netscaler Load Balancing, VMware, MS SQL Clustering, PowerShell Scripting, ExtraHop, IIS, Splunk, Bluecat, Active Roles, Horizon VDI
Sr. Window Systems Administrator
01.2014 - 01.2016
- Recycled and maintained a wall board system for entire command center
- Restarting Windows services, monitoring event logs/ reset active directory user accounts
- Respond to outage calls
- Monitored All window servers systems, network, and services, IIS websites, batch file transmissions, interactive voice response software, and escalated or resolved accordingly
- Troubleshooting Spectrum, ServiceNow, Remedy, SCCM, Powershell scripting, Splunk, ExtraHop, SolarWinds, WUG, Nagios, ,SFG, Autosys, SiteScope and Visual Cron tools issues
- Generated client reports and delivered via secure or non-secure file transfer protocol and website interface delivery
Windows Server Administrator
Capital Institutional Services
12.2010 - 01.2014
- Provide in-house support support and monitoring for window servers.
Noc Administrator/Desktop Support
Institutional Services
03.2010 - 12.2010
- Provide in-house support to capis employees
- Dealt with LAN, WAN, VPN, AS400, Hummingbird, Fidessa, Thomson One, Bloomberg, Shoretel VOIP, Iphone, Active Directory, Trend Micro, Dell Kace k1000 & k2000, building and deploying images using pxe, Solarwinds, Androids, Blackberry, Ipaq, HP & DELL hardware and software problems
- Dispatched venders and ordered hardware
- I provided technical support over the phone, email, remotely and in person.
Desktop Support/ Helpdesk Analyst
State Farm Insurance
12.2006 - 02.2010
- Provide in-house support to state farm employees
- Dealt with LAN, WAN, VPN, AS400, HOTSPOT, Aircards, Blackberry, Ipaq, HP & DELL hardware and software problems
- Dispatched venders, and ordered hardware
- I provided technical support over the phone, email, remotely and in person
- Supported over 200,000 in-house employees
Education
High School Diploma/GED -
Cedar Hill High School
01.2000 - 01.2004
Skills
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Timeline
SR Windows Systems Engineer
Fiserv
12.2016 - Current
Sr. Window Systems Administrator
01.2014 - 01.2016
Windows Server Administrator
Capital Institutional Services
12.2010 - 01.2014
Noc Administrator/Desktop Support
Institutional Services
03.2010 - 12.2010
Desktop Support/ Helpdesk Analyst
State Farm Insurance
12.2006 - 02.2010
High School Diploma/GED -
Cedar Hill High School
01.2000 - 01.2004
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