Summary
Overview
Work History
Education
Skills
Websites
Certification
Pagenumber
Totalpages
Military Service
Willing to learn new IT technologies
Timeline
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Thomas Mitchell

Phoenix,AZ

Summary

Experienced Senior Systems Engineer with a proven ability to collaborate effectively with clients and team members in defining project scope and milestones for mechanical systems projects. With over 26 years of expertise in Information Technology and IT Support, I bring a wealth of knowledge to the table. Recognized for my proactive and structured approach, I am motivated by a passion for innovation and consistently seek new solutions to complex challenges.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Sr Systems Engineer

SimonMed Imaging
02.2024 - Current
  • Responsible for day-to-day support and maintenance for all Windows hardware, operating systems, and enterprise applications
  • Accountable for maintaining server and security configurations in compliance with established best practices and baseline configurations
  • Create detailed network and systems diagrams
  • Participate in Design and Technical Reviews to ensure sound decision-making across the program
  • Integrate third-party vendor applications into the infrastructure and develop scripts for customization
  • Install and configure system and network monitoring applications
  • Administration of VMware including Horizon VDI
  • Storage administration (Qumulo, NetApp, Nimble, etc.) Ensure proper backup processes are in place to allow for full recovery of sites and documents; Backup Exec, Datto, Cohesity, and/or other backup solutions
  • Evaluate tools and applications relevant to the sites
  • Maintain proper Change Control and Configuration Management processes to include documentation
  • Monitor sites daily, respond to alerts, and provide on-call support
  • Create automation tasks with PowerShell (Python, Ruby, Perl, or others)
  • Administration of Microsoft System Center Applications
  • Leads, develops, maintains, and identifies improvements in the planning, organization, implementation, and monitoring of requirements management processes, tools, risk, issues, opportunity management, and technology readiness assessment processes
  • Provide daily, weekly, and monthly Windows system checklists with historical trending reports
  • Provide monthly KPI metrics and trending reports
  • Work service requests and help desk tickets daily
  • Patch Management – KACE, ivanti, WSUS
  • Assist in leadership strategic planning to ensure product growth; support, staff and manage new business, and technology roadmaps.
  • Managed and monitored installed systems for highest level of availability.
  • Performed root cause analysis to provide resolutions for production issues.

IT Tech Support/Systems Engineer

Oasis Hospital
02.2022 - 02.2024
  • Manage software upgrades, deployments, and maintenance using PowerShell scripts and the SCCM tool
  • Lead team architecture, migration, and problem-solving projects for network and system infrastructure
  • Planned and implemented a Comprehensive Disaster Recovery and Business Continuity Plan
  • Project lead on system infrastructure, workflow processes, Interface implementation, and renewal of hardware/software products via agile Method
  • Citrix technologies, including CVAD (Citrix Virtual Apps and Desktops, Citrix NetScaler, Web Interface/StoreFront, Citrix Workspace Environment Manager
  • Managing the SSL/TLS certificate renewal process
  • Troubleshooting complex Microsoft customer issues through training, education
  • Manage Vendors daily, assisting, or leading project processes pertinent to the Oasis IT environment
  • Maintain accurate contracting data, vendor records, and transaction information
  • Excellent vendor management skills
  • Application support of Meditech, Microsoft Suite, 365, Active Directory, and all other software supporting workflow
  • Implementation of Wasbi cloud service
  • Installation, upgrade, support, and monitoring of VMWARE 8.
  • Optimized networked software and operating systems by applying updates and patches.

Cybersecurity Engagement Lead/Information Security Analyst

Kivu Consulting
07.2019 - 01.2022
  • Served as project lead planning for the onsite PBR server, desktop consultants, contracts revenue of $325K to $2m; security incident handling & and responded weekly with EDR reports to clients
  • Led InfoSec projects including developing project scope requirements, and budget, and planning and collecting server and workstation logs for the use of the Kivu Enterprise Collection Tool (KECT)
  • Ensured the timely delivery of the incident response to post-breach remediation of client site database recovery, and desktop data recovery of small to large enterprise systems with 50 - 10,000 users
  • Revision of the onsite remediation process for a more effective and efficient
  • Streamlining IR time and rapid Response to ransomware incidents
  • The revision clarifies our price point for the client
  • Knowledge of NIST and MITRE ATT&CK security frameworks I IT auditing, risk and regulatory assessment best practices, cybersecurity and compliance frameworks such as CIS Controls, NIST CSF, ISO 27001
  • Built and managed relationships with a wide network of local business and IT front-line and senior stakeholders
  • Knowledge of information security policies, 'best practices', protocols, and procedures
  • Understanding of networking architectures, topologies, practices, and technologies
  • Operating and trouble-shooting security tools, SIEM (sentinel one, Malwarebytes, forensic tool, and endgame
  • Ran Automation Power Shell scripts to install Microsoft Windows and Sentinel One to Client sites.
  • Conducted security audits to identify vulnerabilities.
  • Analyzed network traffic and system logs to detect malicious activities.

Senior System Engineer/IT Technical Support

Universal Health Services
07.2018 - 07.2019
  • Provided system application and desktop end-user support to 1200 users at multiple locations
  • Solar Winds Managed, maintained, and monitored all network systems to average a 99.5% uptime
  • Coordinated all software and hardware components installations according to company security policy
  • Organized and led various budgeting, information security, and system migration projects
  • Managed, tracked, and documented all escalated problem records
  • Managed Hardware Vendor relationships and procurement processes
  • Provided guidance and oversight to senior management and line of business for compliance mandates with information security laws, rules, and guidelines for information
  • Managing the SSL/TLS certificate renewal process
  • Installation and Support of 2016 server WIN, HR ADP, HYBASE, and Dr Dictation software
  • Debugging, upgrading, and troubleshooting software products.

IT Technical Support/Systems Engineer

Oasis Hospital
04.2017 - 07.2018
  • Managed Microsoft Windows environment running Microsoft SQL, Oracle, and VMWare products
  • Maintained core components of Windows server infrastructure, including WINS, DNS, DHCP, File and Print services, Terminal Services licensing, and Active Directory
  • Manage software upgrades, deployments, and maintenance using PowerShell scripts and the SCCM tool
  • Lead team architecture, migration, and problem-solving projects for network and system infrastructure
  • Planned and implemented a Comprehensive Disaster Recovery and Business Continuity Plan
  • B2B quality assurance
  • Managing the SSL/TLS certificate renewal process
  • Debugging and troubleshooting of software products.

Technical Support Engineer

HonorHealth
11.2015 - 06.2016
  • Provided notebook, desktop, and peripheral onsite support to all seven remote hospital locations
  • Managed day-to-day relationships with business and other IT Stakeholders
  • Helped lead enterprise-level migration to Microsoft 7 during the JC Lincoln and Scottsdale merger
  • Created and Managed 'How-to' documents in knowledge management systems
  • Lead desktop upgrade during EPIC go-live
  • Support VM Horizon, Coding, Lab, and all infrastructure applications
  • Second line support application
  • Debugging and troubleshooting of software products
  • Java application support.

IT Systems Support Representative

IBM Global Services
02.2008 - 07.2015
  • Provided onsite support on IBM and other multi-vendor system hardware/networking/software support to clients across 29 sites with 10,000+ users (entire IBM Southwest region)
  • Served as a subject matter expert developing procedures and streamlining processes for key technologies
  • Advised clients on preventive maintenance, and configuration options to improve system performance
  • Managed end-to-end client relationship escalations
  • Aix, UNIX ANS AS400 application supported.

IT Specialist

Abrazo Health
01.2006 - 02.2008
  • Created and managed employee workstation images hardware/software profiles and peripheral settings
  • Streamlined support procedures and created training documentation for support technicians
  • Installation and support of Cerner HER, 3M coding
  • Upgraded, and designed Hospital Network and server infrastructure.

Level III Field Engineer

Banner Health
01.2004 - 01.2006
  • Provided laptop, workstation, and laser printer support to all hospital sites with 10,000+ users
  • Managed service call queue for Level II and Level I engineers
  • Served as an escalation point for all critical issues
  • Installation and support of billing, HIM, and coding software
  • Assisted with server build, network, and software upgrade infrastructure.

Level II Field Engineer

Sun Microsystems
01.1999 - 01.2004
  • Provided SUN system hardware/software support to clients across 29 sites with 10,000+ users
  • Provided support and training to Level 1 Field Engineers
  • Served as an escalation point for all critical issues
  • Upgrade support of applications UNIX, Solaris, and Linux
  • Monitoring of 300 Sun infrastructure servers at AMEX computer building.

Education

Business -

U of Minnesota
Minneapolis, MN

Cyber Security - undefined

U of Park

Information Systems Training - undefined

United States Marines

Leadership training - undefined

United States Marines

Skills

  • SQL studio
  • Entra ID
  • Microsoft sever
  • HL7 Interface
  • Citrix Netscaler
  • Project Management
  • Process improvements
  • IPAM
  • Epic Cadence/Cognito
  • VMware vSphere 67/8
  • Threat Analyst
  • Technical Support
  • Cisco End Point Security
  • Windows 10/11
  • Cisco Meraki
  • UNIX/AIX
  • IBM P Series Server
  • Solar Winds
  • DNS/DHCP
  • Datto RMM/ITGLUE
  • GPO Policy
  • HPE/DELL Server Hardware
  • Active Directory
  • Leadership
  • Vendor Management
  • Azure AD
  • SSL Certificate
  • Citrix Storefront
  • Hyper V
  • Office 365
  • NEC VOIP
  • IBM Storage
  • Bid Acquisition
  • Auvik Network Monitoring
  • Scrum Master/Lean IT
  • Cybersecurity Analyst
  • Change Management
  • Risk Analyst
  • Windows Server 2016
  • Microsoft SQL Management
  • Sentinel One SIEM
  • Digital forensics
  • SCCM
  • TCP/IP
  • Business Continuity
  • Ransomware removal
  • Project Leader
  • Cohesity Cloud Backup
  • Configuration Management
  • Troubleshooting
  • Hardware Configuration

Websites

Certification

  • CISSP (test prep)
  • Microsoft Certified Professional
  • IT Security Foundations
  • MTA Net+
  • ITIL Foundations 4
  • Cisco Endpoint Security

Pagenumber

3

Totalpages

3

Military Service

United States Marine Corp, Administrative Clerk, Honorable Discharge

Willing to learn new IT technologies

I'm willing to learn new saas, AI process and deep understanding virtualization cloud, database analysis.

Timeline

Sr Systems Engineer

SimonMed Imaging
02.2024 - Current

IT Tech Support/Systems Engineer

Oasis Hospital
02.2022 - 02.2024

Cybersecurity Engagement Lead/Information Security Analyst

Kivu Consulting
07.2019 - 01.2022

Senior System Engineer/IT Technical Support

Universal Health Services
07.2018 - 07.2019

IT Technical Support/Systems Engineer

Oasis Hospital
04.2017 - 07.2018

Technical Support Engineer

HonorHealth
11.2015 - 06.2016

IT Systems Support Representative

IBM Global Services
02.2008 - 07.2015

IT Specialist

Abrazo Health
01.2006 - 02.2008

Level III Field Engineer

Banner Health
01.2004 - 01.2006

Level II Field Engineer

Sun Microsystems
01.1999 - 01.2004

Business -

U of Minnesota

Cyber Security - undefined

U of Park

Information Systems Training - undefined

United States Marines

Leadership training - undefined

United States Marines

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Thomas Mitchell