Summary
Overview
Work History
Education
Skills
System Experience
Timeline
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James Carter

Pekin,IN

Summary

Knowledgeable Server Admin and Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

26
26
years of professional experience

Work History

Manager of Systems Management

Optum
02.2017 - Current
  • Managed a 6 person server team that supported Windows, Linux and Storage.
  • Focus on integration of over 500 plus servers, multiple active directory users and domains, storage and other hardware into our existing environment due to multiple acquisitions.
  • Support over 2000 virtual and physical Windows servers ranging from Windows Server 2012 to Server 2022
  • Provide support communication for the escalation and status to internal and external customers.
  • Supported security patching and vulnerabilities for Windows and Linux Servers via Ivanti Patch and Tanium.
  • Successfully managed the migration of critical systems to the cloud environment.
  • Conduct routine SOC and HiTrust IT audits to ensure compliance.
  • Manage the PLM of 400 2012R2 Windows Servers.
  • Storage Admin for our team. Managing Netapp, Compellent, Isilon, and DataDomain
  • Decommission of over 800 servers.
  • Consolidation from 16 Active directory domains down to 4.
  • Manage the yearly renewal of over 200 SSL Certificates.
  • Utilize proper change management procedures, including change request submissions as well as root cause analysis.


Server Administrator

Floyd Memorial Hospital
01.2005 - 02.2017
  • Help Support 500+ servers both virtual and physical; including trouble shooting hardware, applications on each of those servers, security/patches, optimizing system performance
  • Maintain backups and file restores via EMC Avamar
  • Utilize vSphere to manage VM Environment
  • Manage Active Directory for over 2500+ accounts
  • Configure, deploy and publish and maintain applications via Citrix
  • Create and maintain Group Policy Objects
  • Manage Exchange Servers and environment
  • Migrate Physical servers to virtual

Informatics Project Analyst/PACS Administrator

Floyd Memorial Hospital
01.2011 - 01.2015
  • Manage projects, upgrades and implementations for all Radiology and Cardiology systems
  • Monitor workflow and make timeline adjustments as needed
  • Configurations of modalities from numerous vendors for integration with PACS Systems
  • Implementation of MModal voice dictation software house wide for Physicians
  • Migration of SpeechQ to MModal for Radiology as well as integration with our PACS
  • Integration of our Cisco Wireless phones into our Nurse Call Systems
  • Implementation of MModal Fluency Flex for workflow improvements for Cardiologist
  • Manage/maintain all servers in PACS environments

I.T. Specialist

Cancer Care Center
01.2009 - 01.2010
  • Provided support for all of Cancer Care Center's I.T
  • Needs, which includes the following: Maintaining 70PCs, 5 Servers, Telephones, Printers/Copier/Scanners, Miscellaneous hardware
  • This includes 3 different office locations
  • Implemented Electronic Medical Records for a paperless integration into the Lab System
  • Worked with GE to configure a VPN tunnel for their PET/CT workstation
  • Created an on-line web form for users to submit their I.T
  • Issues directly to me
  • Installed wireless throughout all 3 offices
  • Provided remote after hours support
  • Created and supported server backups for each server along with an offsite tape backup rotation
  • Provided server maintenance
  • Administrative duties for Microsoft Outlook, Active Directory, & Multi Access

eCommerce Web Developer

Discount Labels, Inc.
01.1999 - 01.2007
  • Create new eCommerce sites for customers & sister companies
  • Training new customers with site functionality
  • Working with customers to help create a better end user experience
  • Maintain existing web sites Product description, prices, quantities, images, templates
  • Administrate web accounts
  • Design, develop, Q.A
  • And deploy projects with project management tools
  • Responsible for extensive table modifications and maintenance via SQL
  • Training new IT staff

Education

ONTAP Cluster Administration Certification

NetApp

Network Administration - Study of Novell, Unix, Microsoft Server, and Cisco Systems

Ivy Tech Sellersburg
Sellersburg, IN
01.2001

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Project management
  • Storage Administration - Netapp, Compellent, Isilon, DataDomain
  • Windows Server Administration
  • Backup Administration - Rubrik
  • Patching and Vulnerabilities - Tanium
  • VMware Administration
  • Solarwinds Administration
  • Citrix Administration

System Experience

  • Windows Server 2003-2022
  • Mac OS
  • Citrix
  • Rubrik backup
  • Netapp OnCommand Unified Manager - SAN/NAS
  • Solarwinds
  • Tanium
  • VMware
  • PowerShell
  • ServiceNow

Timeline

Manager of Systems Management

Optum
02.2017 - Current

Informatics Project Analyst/PACS Administrator

Floyd Memorial Hospital
01.2011 - 01.2015

I.T. Specialist

Cancer Care Center
01.2009 - 01.2010

Server Administrator

Floyd Memorial Hospital
01.2005 - 02.2017

eCommerce Web Developer

Discount Labels, Inc.
01.1999 - 01.2007

ONTAP Cluster Administration Certification

NetApp

Network Administration - Study of Novell, Unix, Microsoft Server, and Cisco Systems

Ivy Tech Sellersburg

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