James Cascio Jr
Macomb
Summary
Personable and dedicated customer service representative with relative experience in the automotive coatings industry. Solid team leader with a positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with hopes for cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Service Representative Trainee
BASF Chemical
Southfield
07.2021 - 03.2025
- Performed daily/weekly quality assurance tests, then documented results in a database (Microsoft Excel)
- Collaborated with customers to ensure the system remained within specification.
- Assisted customers in troubleshooting product issues, aiming to maximize product performance and system efficiency.
- Analyzed the customer's product usage trends. Then interpolated product optimization opportunities.
- Created a set of parameters to improve system efficiency (Electro-coating).
- Served as the primary contact for on-site customers, delivering technical support.
Internal Vice President
Pi Kappa Alpha at Kettering University
Flint
04.2023 - 04.2024
- Managed the internal affairs of the fraternity, ensuring effective communication and organization.
- Served as the third-ranking officer, overseeing a group of 20+ members.
- Collaborated with other council members to establish committees, appointing heads and members to facilitate smooth fraternity operations.
- Supervised and managed the activities of 9 committees, guiding them toward meeting organizational objectives.
- Assisted in drafting and revising fraternity bylaws to maintain relevance and compliance.
- Conducted regular meetings with 9 committee heads to monitor progress and support the achievement of goals.
Education
Bachelor of Science - Chemical Engineering
Kettering University
Flint, MI06-2025
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for data analysis, reporting, and presentations
- Basic programming experience in C, Java, Python, and Maple
- Experienced in using ASPEN for process simulation and modeling
- Hands-on laboratory experience in general chemistry, organic chemistry, and biochemistry
- Skilled in applying quality control methods and performing statistical analysis
- Knowledgeable in laboratory safety protocols and proper handling of hazardous materials
- Proven experience managing and leading multiple projects simultaneously
- Effective communicator, both in person and through professional email correspondence
Timeline
Internal Vice President
Pi Kappa Alpha at Kettering University
04.2023 - 04.2024
Customer Service Representative Trainee
BASF Chemical
07.2021 - 03.2025
Bachelor of Science - Chemical Engineering
Kettering University
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