James Cassady
Riverside,NJ
Summary
Achieved significant behavioral improvements in clients at The Learning Well Llc through expert application of Applied Behavior Analysis and exceptional crisis management. Excelled in enhancing sales and client satisfaction at OnSite Software by implementing strategic sales initiatives and fostering strong relationships, resulting in increased revenue and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
The Learning Well Llc
09.2018 - Current
- Incorporated play-based techniques into therapy sessions, making learning enjoyable while still meeting targeted objectives.
- Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
- Conducted functional behavior assessments to inform tailored interventions and strategies.
- Utilized evidence-based methodologies within therapy sessions to promote optimal behavioral outcomes for clients.
Sale Rep
Matrix Maintenance Supply
03.2016 - 07.2018
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Sales Manager
OnSite Software
08.2005 - 09.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Diploma - General
Holy Cross High School
Delran NJ06.1996
Skills
- Applied Behavior Analysis
- Social Skills Development
- Discrete Trial Training
- Token Economy Systems
- Reinforcement Procedures
- Prompting Strategies
- Behavioral support
- Crisis Management
- Registered Behavior Technician (RBT)
- Crisis Intervention
Certification
Registered Behavior Technician certification
Timeline
Registered Behavior Technician
The Learning Well Llc
09.2018 - Current
Sale Rep
Matrix Maintenance Supply
03.2016 - 07.2018
Sales Manager
OnSite Software
08.2005 - 09.2015
Diploma - General
Holy Cross High School