James Cavanaugh
Chewy.com
Addison
18
years of professional experience
Dedicated Customer Service Specialist with a strong focus on active listening, clear communication, and empathy. Proven ability to manage escalated issues and mentor team members for enhanced performance.
Work History
Customer Service Tiger Team Specialist
8 Years- Helping Customers with any and all escalated issues
- Mentored junior specialists, promoting skill development and enhancing team capabilities.
- Provided ongoing support to team members through mentoring, training, and guidance.
- Always making sure to research issues to obtain appropriate answers to customer inquiries.
Retail Sales Associate
6 Years 11 Months- Delivered exceptional customer service, addressing inquiries and resolving issues promptly.
- Always able to greet customers and help with product questions, selections, and purchases.
- Strived to develop strong relationships with repeat clients, leading to increased loyalty and return visits.
Sales Associate
2 Years 10 Months- Assisted customers in locating products and providing product knowledge to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained cash register accuracy through regular cash audits and reconciliations.
Education
GED
Skills
Active listening
Clear communication
Empathy
Adaptability
Conflict resolution
Time management
Timeline
Customer Service Tiger Team Specialist
Chewy.com
08.2018 - CurrentRead More
Retail Sales Associate
Pet Supplies Plus
09.2011 - 08.2018Read More
Sales Associate
Tuesday Morning
07.2008 - 05.2011Read More
J. J. Pearce High School
GED
Read More