JAMES CAVENDER
Tamarac,FL
Summary
Experienced Customer Service Representative dedicated to maintaining customer satisfaction and contributing to company success. Strengths include active listening, empathy, attention to detail, problem solving, time management, and ability to work effectively as part of a team or independently to achieve company goals and objectives and ensuring customer happiness. Eager to apply an enthusiastic approach to new challenges and contribute positively to team dynamics.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Marine-Techs Composites
West Palm Beach, FL
08.2017 - Current
- Listened fully to the customer and established a positive customer service experience
- Responded to telephone inquiries, providing quality service to customers enquiring about the status of orders or to place order
- Provided exceptional customer service to ensure customer satisfaction
- Answered inbound calls, chats and emails to facilitate customer service
- Updated databases with new and modified customer data
- Collected deposits or payments and arranged for billing
- Engaged in conversation with customers to understand needs, resolve issues, and answer product questions
Customer Service Representative
Accent Marine Services
West Palm Beach, FL
07.2008 - 08.2017
- Answered customer inquiries via phone, email, and chat
- Performed administrative tasks such as filing paperwork and updating databases
- Identified opportunities for upselling additional products or services based on customer needs
- Developed positive relationships with customers through friendly interactions
- Addressed and resolved customer complaints empathetically and professionally
- Performed cash and point of sale transactions
- Provided excellent customer service to resolve customer complaints in a timely manner
Education
High School Diploma -
Palm Beach Lakes High School
West Palm Beach, FL01-1987
Skills
- Addressing customer concerns
- Active listening
- Attention to detail
- Complaint Conflict resolution
- Empathy
- Time management
- Problem solving
- Upselling/Cross-selling
- Patience
- Organizational skills
- CRM software
- Microsoft Office Suite 365, Excel, Word, Powerpoint, and Google Workspace
- SQL and Relational Databases
- Conflict Mediation
- Accurate and detailed
- Complaint Handling
- Credit card payment processing
- Analytical Skills
- Detail Oriented
- Call Center Operations
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Customer Service Representative
Marine-Techs Composites
08.2017 - Current
Customer Service Representative
Accent Marine Services
07.2008 - 08.2017
High School Diploma -
Palm Beach Lakes High School
Military Experience
United States Army Fort Lewis, WA
Helicopter Repairer 1987-1991
- Helicopter mechanic for CH-47 Chinook helicopters.
- Army Achievement Medal
- Honorable discharge