Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Omni Interactions
Miami, FL
03.2022 - 10.2023
Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Strengthened customer retention by offering discount options.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Took special orders in person and over telephone, generating additional revenue every month.
Remote Survey Caller
Shiftsmart
Miami, FL
07.2022 - 03.2023
Kept records of customer interactions and transactions; recording details of inquiries and comments.
Utilized computer technology to handle high call volumes.
Customer Service Representative
Alorica
Miami, FL
08.2020 - 12.2021
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Developed strong customer relationships to encourage repeat business.