Summary
Overview
Work History
Education
Skills
Languages
Timeline
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James Charles

Miami,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Omni Interactions
Miami, FL
03.2022 - 10.2023
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Took special orders in person and over telephone, generating additional revenue every month.

Remote Survey Caller

Shiftsmart
Miami, FL
07.2022 - 03.2023
  • Kept records of customer interactions and transactions; recording details of inquiries and comments.
  • Utilized computer technology to handle high call volumes.

Customer Service Representative

Alorica
Miami, FL
08.2020 - 12.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Customer Service Representative

Arise Virtual Solutions Inc.
Miami, FL
04.2020 - 11.2020
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

High School Diploma -

Lycee Antenor Firmin
Port-Au-Prince
07-2002

Skills

  • Product Knowledge
  • Data Entry
  • Data Collection
  • Inbound and Outbound Calling
  • Problem-Solving Abilities
  • Call Center Operations
  • Retail Marketing

Languages

English
Professional
Spanish
Full Professional
French
Native/ Bilingual
Haitian Creole
Native/ Bilingual

Timeline

Remote Survey Caller

Shiftsmart
07.2022 - 03.2023

Customer Service Representative

Omni Interactions
03.2022 - 10.2023

Customer Service Representative

Alorica
08.2020 - 12.2021

Customer Service Representative

Arise Virtual Solutions Inc.
04.2020 - 11.2020

High School Diploma -

Lycee Antenor Firmin
James Charles