James Childers
Orlando
Summary
Dynamic Store Manager with proven expertise in enhancing customer satisfaction and streamlining operations. Skilled in team leadership, problem-solving, and inventory management to drive profitability and operational efficiency.
Results-oriented Store Manager with over 15 years of experience in retail operations. Known for fostering collaborative team environments, implementing effective process improvements, and optimizing inventory management. Committed to driving team performance and exceeding customer expectations.
Accomplished Store Manager with a track record of reducing operational costs while maximizing sales. Expertise in staff training, process optimization, and customer relationship management, ready to leverage skills to enhance store performance and drive business growth.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Store Manager
Midas Auto Service
Orlando, FL
07.2022 - Current
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock to minimize waste and improve turnover.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational costs.
Store Manager
Midas Auto Service
Atlanta, GA
09.2016 - 06.2022
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock to minimize waste and improve turnover.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational costs.
Store Manager
Midas Auto Service
St Louis, MO
02.2004 - 08.2016
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Managed inventory levels, optimizing stock to minimize waste and improve turnover.
- Trained and mentored staff, fostering a collaborative team environment and enhancing performance.
- Implemented process improvements that streamlined workflows and reduced operational costs.
- Analyzed sales data to identify trends, driving strategic decisions for product offerings.
- Developed training programs focused on customer service excellence and technical skills enhancement.
- Led initiatives to enhance safety protocols, prioritizing employee well-being and compliance standards.
- Cultivated strong vendor relationships, negotiating contracts that benefited operational efficiency and cost savings.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Raised property accuracy and accountability by creating new automated tracking method.
Education
Associate of Science - Service Management
WyoTech
Laramie, WYSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Leadership development
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
Certification
L2 master mechanic certification
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Store Manager
Midas Auto Service
07.2022 - Current
Store Manager
Midas Auto Service
09.2016 - 06.2022
Store Manager
Midas Auto Service
02.2004 - 08.2016
Associate of Science - Service Management
WyoTech